Can’t Sleep? Guest was injured, and you don’t know what to do? This book can answer those questions for you.

An injured guest is everyone’s business owner’s nightmare. What happened, how do you make sure it does not happen again, what can you do to help the guest, can you help the guests are just some of the questions that might be keeping you up at night.

This book can help you understand why people sue and how you can and should deal with injured, angry or upset guests of your business.

This book is designed to help you rest easy about what you need to do and how to do it. More importantly, this book will make sure you keep your business afloat and moving forward.

You did not get into the outdoor recreation business to worry or spend nights staying awake. Get prepared and learn how and why so you can sleep and quit worrying.

                                      Table of Contents

Chapter 1    Outdoor Recreation Risk Management, Law, and Insurance: An Overview

Chapter 2    U.S. Legal System and Legal Research

Chapter 3    Risk 25

Chapter 4    Risk, Accidents, and Litigation: Why People Sue

Chapter 5    Law 57

Chapter 6    Statutes that Affect Outdoor Recreation

Chapter 7    Pre-injury Contracts to Prevent Litigation: Releases

Chapter 8    Defenses to Claims

Chapter 9    Minors

Chapter 10    Skiing and Ski Areas

Chapter 11    Other Commercial Recreational Activities

Chapter 12    Water Sports, Paddlesports, and water-based activities

Chapter 13    Rental Programs

Chapter 14    Insurance

             $99.00 plus shipping


Can’t Sleep? Guest was injured, and you don’t know what to do? This book can answer those questions for you.

An injured guest is everyone’s business owner’s nightmare. What happened, how do you make sure it does not happen again, what can you do to help the guest, can you help the guests are just some of the questions that might be keeping you up at night.

This book can help you understand why people sue and how you can and should deal with injured, angry or upset guests of your business.

This book is designed to help you rest easy about what you need to do and how to do it. More importantly, this book will make sure you keep your business afloat and moving forward.

You did not get into the outdoor recreation business to worry or spend nights staying awake. Get prepared and learn how and why so you can sleep and quit worrying.

                                      Table of Contents

Chapter 1    Outdoor Recreation Risk Management, Law, and Insurance: An Overview

Chapter 2    U.S. Legal System and Legal Research

Chapter 3    Risk 25

Chapter 4    Risk, Accidents, and Litigation: Why People Sue

Chapter 5    Law 57

Chapter 6    Statutes that Affect Outdoor Recreation

Chapter 7    Pre-injury Contracts to Prevent Litigation: Releases

Chapter 8    Defenses to Claims

Chapter 9    Minors

Chapter 10    Skiing and Ski Areas

Chapter 11    Other Commercial Recreational Activities

Chapter 12    Water Sports, Paddlesports, and water-based activities

Chapter 13    Rental Programs

Chapter 14    Insurance

             $99.00 plus shipping


Crisis Communication

What do you do when someone gets hurt?

image

http://www.slideshare.net/JHMoss/crisis-communication-57527422

Audience:                 Colorado Bicycle Event Coalition

Location:                  REI Downtown, Denver, COlorado

Date:                        January 21, 2016

Presentation:            Crisis Communication

For additional articles on the subject see:

10 Signs of Great Risk Management                                        http://rec-law.us/sUzpHT

7 Mistakes Made by People who are called Defendant         http://rec-law.us/stli09

Crisis Response                                                                           http://rec-law.us/ul6Nrl

Reasons Why People Sue                                                         http://rec-law.us/uZ5RKR

Ten Commandments of Dealing with People in a Crisis      http://rec-law.us/KoI8Xo

Remember the law changes constantly, this presentation may be out of date. Check back at www.recreation-law.com and with your attorney to make sure the information is still valid.

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2016 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog: www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com         James H. Moss         #Authorrank

<rel=”author” link=” https://plus.google.com/u/0/b/112453188060350225356/” />

 

 

#AdventureTourism, #AdventureTravelLaw, #AdventureTravelLawyer, #AttorneyatLaw, #Backpacking, #BicyclingLaw, #Camps, #ChallengeCourse, #ChallengeCourseLaw, #ChallengeCourseLawyer, #CyclingLaw, #FitnessLaw, #FitnessLawyer, #Hiking, #HumanPowered, #HumanPoweredRecreation, #IceClimbing, #JamesHMoss, #JimMoss, #Law, #Mountaineering, #Negligence, #OutdoorLaw, #OutdoorRecreationLaw, #OutsideLaw, #OutsideLawyer, #RecLaw, #Rec-Law, #RecLawBlog, #Rec-LawBlog, #RecLawyer, #RecreationalLawyer, #RecreationLaw, #RecreationLawBlog, #RecreationLawcom, #Recreation-Lawcom, #Recreation-Law.com, #RiskManagement, #RockClimbing, #RockClimbingLawyer, #RopesCourse, #RopesCourseLawyer, #SkiAreas, #Skiing, #SkiLaw, #Snowboarding, #SummerCamp, #Tourism, #TravelLaw, #YouthCamps, #ZipLineLawyer, Crisis Communication, Crisis, Guests, Injured Guest, Lawsuit Prevention, Cycling, Bicycling, Cycling Event, Colorado Bicycle Event Coalition,

 


A victim is:

­  Anyone who was bleeding, unconscious or in pain

­  Anyone related to the above

­  Anyone who was with the above

­  Anyone who saw any blood or pain

­  Any guest who heard about the incident

­  All Employees

­  Outside sources who responded to the incident

Remember: A Victim was originally a Guest of your Business.


Ten Commandments of Dealing with People in a Crisis

  1. THOU SHALL NOT LIE.

2. THOU SHALL TRULY CARE FOR YOUR CUSTOMER.

3. THINK “WHAT IS RIGHT”

4. IDENTIFY ALL OF THE POSSIBLE VICTIMS AND DEAL WITH ALL VICTIMS

5. COMMUNICATE: ANY INFORMATION IS HELPFUL

6. MAKE NO PROMISES, EXCEPT THAT YOU WILL FIND THE ANSWERS.

7. PROVIDE FACTS, TRY NOT TO PROVIDE OPINIONS

8. UNDERSTAND THE PROBLEMS, NOT THE CAUSE

9. FOLLOW UP, NEVER FORGET THEM

10. START AND END YOUR APPROACH WITH YOUR CORPORATE MOTTO.

© JAMES H. MOSS 2002 – 2011

What do you think? Leave a comment.

Copyright 2011 Recreation Law (720) Edit Law, Recreation.Law@Gmail.com

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

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Technorati Tags: WordPress Tags: Commandments,People,Crisis,THOU,SHALL,CARE,CUSTOMER,THINK,IDENTIFY,POSSIBLE,VICTIMS,DEAL,COMMUNICATE,INFORMATION,HELPFUL,MAKE,PROMISES,EXCEPT,FIND,ANSWERS,PROVIDE,FACTS,OPINIONS,UNDERSTAND,PROBLEMS,CAUSE,FORGET,START,APPROACH,CORPORATE,MOTTO,JAMES,MOSS,Leave,Recreation,Edit,Gmail,Twitter,RecreationLaw,Facebook,Page,Outdoor,Adventure,Travel,Blog,Mobile,Site,Outside,Attorney,Tourism,Risk,Management,Human,Rock,Ropes,Course,Challenge,Summer,Camp,Camps,Youth,Areas,Negligence,SkiLaw,OutdoorLaw,OutdoorRecreationLaw,AdventureTravelLaw,TravelLaw,JimMoss,JamesHMoss,AttorneyatLaw,AdventureTourism,RecLaw,RecLawBlog,RecreationLawBlog,RiskManagement,HumanPoweredRecreation,CyclingLaw,BicyclingLaw,FitnessLaw,RopesCourse,ChallengeCourse,SummerCamp,YouthCamps

 


Reasons Why People Sue

clip_image002               Why   This questions is never answered

clip_image002[1]               How   No one will Answer this question

clip_image002[2]               Where   Why won’t they tell me where the accident happened

clip_image002[3]               Answers   No one will answer my questions

clip_image002[4]               Justice   I want justice its been promised to me since first grade

clip_image002[5]               Community   I don’t want anyone else damaged by this company

clip_image002[6]               Retribution   I want to put them out of business

clip_image002[7]               Communication   I want someone important to talk to me

clip_image002[8]               Acknowledgement   I want them to admit they were wrong

clip_image002[9]               Revenge   they should not have treated me that way

clip_image002[10]               Closure   An element of many of the above, but important in the US today.

clip_image002[11]               Send a Message   to protect others or to get a reaction or a change

clip_image002[12]               To Change the World

clip_image002[13]               Moral Vindication   I as right!

clip_image002[14]               Moral Justification   I was not responsible for my child’s injuries

What do you think? Leave a comment.

Copyright 2011 Recreation Law (720) Edit Law, Recreation.Law@Gmail.com

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Facebook Page: Outdoor Recreation & Adventure Travel Law

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WordPress Tags: Reasons,People,Answer,Where,accident,Answers,Justice,Retribution,Communication,Acknowledgement,Revenge,Closure,Send,Message,reaction,Change,World,Moral,Vindication,Justification,injuries,Leave,Recreation,Edit,Gmail,Twitter,RecreationLaw,Facebook,Page,Outdoor,Adventure,Travel,Blog,Mobile,Site,Outside,Moss,James,Attorney,Tourism,Risk,Management,Human,Rock,Ropes,Course,Challenge,Summer,Camp,Camps,Youth,Areas,Negligence,SkiLaw,OutdoorLaw,OutdoorRecreationLaw,AdventureTravelLaw,TravelLaw,JimMoss,JamesHMoss,AttorneyatLaw,AdventureTourism,RecLaw,RecLawBlog,RecreationLawBlog,RiskManagement,HumanPoweredRecreation,CyclingLaw,BicyclingLaw,FitnessLaw,RopesCourse,ChallengeCourse,SummerCamp,YouthCamps

 


Crisis Response

clip_image001A Crisis is defined by your guest, not by you.

clip_image001[1]Just because you do not define the situation as a crisis, does not mean it is not one.

clip_image001[2]Every crisis requires a response, no matter what your position in the crisis

clip_image001[3]Get Help: It will provide support for you and confidence for your guest

clip_image001[4]Goal 1 is to resolve the crisis. You may not solve it.

clip_image001[5]Goal 2 is to bring the person in crisis to a better emotional level

clip_image001[6]Goal 3 is to survive the crisis yourself

What do you think? Leave a comment.

Copyright 2011 Recreation Law (720) Edit Law, Recreation.Law@Gmail.com

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