Want to make more money in retail? Then tell your clients that what helmet they purchase will affect their head. Spend more money, usually, and get more protection

Want to make more money in retail? Then tell your clients that what helmet they purchase will affect their head. Spend more money, usually, and get more protection

I am dismayed that some manufacturers, and many retailers sell helmets on price. A study recently showed that two helmets that both passed the requisite test, protected people from concussions at vastly different rates. Are you selling protection to people or just satisfying their need to think they are protecting themselves or their children?

The study was written about in Study Shows Concussion Risk ‘Dependent on Helmet’. The study can be found in the Journal of Neurosurgery and was titled “Can helmet design reduce the risk of concussion in football?: Technical note”. Simply stated a comparison was made between two helmets manufactured by the same company. Both helmets met all the requirements to be sold and used playing football.

However, one helmet had 54% fewer concussions by the players than the other!

Buying a helmet is not just putting something on a kid’s head and saying it looks good or is “pretty.” As a retailer, you have no legal obligation, but I think a great big ethical obligation to inform parents and purchases that there is a difference in the protection that helmets can provide.

There are helmets that are doing more than just passing the required tests.

Giro has a new helmet for skiing: Combyn™ helmet has a softshell design creating a greater range of hits that can be protected as well as greater over-all coverage for your head.

Lazer is coming out with several models for kids and adults with the MIPS protection system in the helmet. Ski helmets with MIPS will be Mozo DLX and Dissent DLX. Bike helmets with MIPS are P’Nut and Nut’Z kids helmets (available now) and the Beam and Helium (available spring for Beam and later in 2014 for Helium)

Kali Helmets: Kali is coming up with some new ideas in helmet technology that will change the way helmets perform.

MIPS: If you need a helmet for any sport that is not a DOT helmet, get one with MIPS inside. Testing shows it will make a difference.

Do Something

If you are serious about protecting your head, you need to drop the cash necessary to get a good helmet. Find out what each helmet does and which one fits. Don’t worry about what it looks like. A helmet’s job is to keep your head looking the same way, so don’t worry about how you look wearing the helmet. Just be happy to take it off.

More articles on Helmets

A helmet manufacture understands the issues(Uvex, Mouthguards)          http://rec-law.us/xpxX6n

A new idea that makes sense in helmets: the Bern Hard Hathttp://rec-law.us/yPerOd

Bicycling Magazine, May 2012: Safe for Any Speed    http://rec-law.us/Vkle60

Does being safe make us stupid? Studies say yes.      http://rec-law.us/Ao5BBD

Great article on why helmet laws are stupid                   http://rec-law.us/zeOaNH

Great editorial questioning why we need laws to “protect” us from ourselves.         http://rec-law.us/Ayswbo

Helmet death ignited by misconception and famous personalities    http://rec-law.us/wfa0ho

Helmets do not increase risk of a neck injury when skiing      http://rec-law.us/wPOUiM

Helmets: why cycling, skiing, skateboarding helmets don’t work       http://rec-law.us/RVsgkV

If you provide a bike in CT you don’t have to provide a helmet           http://rec-law.us/THidx6

Law requires helmets, injuries down fatalities up?       http://rec-law.us/YwLcea

Mixed emotions, but a lot of I told you so.                        http://rec-law.us/ysnWY2

More information over the debate about ski helmets: Ski Helmets ineffective crashes were the wear is going faster than 12 miles per hour                                 http://rec-law.us/z4CLkE

National Sporting Goods Association reports that Helmet use at US Ski Areas increased during the 2009-10 ski season                                                             http://rec-law.us/zZTzqa

OSHA Officially recommending helmets for ski area employees       http://rec-law.us/xo5yio

Other Voice on the Helmet Debate                                   http://rec-law.us/AzaU9Q

Skiing/Boarding Helmets and what is the correct message     http://rec-law.us/AzeCpS

Study shows that head injuries are on the rise on the slopes even though more people are wearing helmets                                                                                  http://rec-law.us/U91O73

Survey of UK physicians shows them against mandatory bicycle helmet laws.      http://rec-law.us/sYuH07

The helmet issue is so contentious people will say the stupidest things      http://rec-law.us/zhare9

 

 

What do you think? Leave a comment.

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Copyright 2014 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

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Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

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Job Opening! Regional Director: Southern Front Range

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Regional Director: Southern Front Range

 

Summary:  The Southern Front Range Site Director is a senior management position that contributes to the leadership of the agency and provides oversight of programs in Colorado Springs and the 7-county Southern Front Range region.  The Southern Front Range Site has doubled in size in the last several years and stands poised for even more growth in an area recently impacted by wildfire and floods.  The site has impressive program outcomes and high levels of satisfaction from community partners and youth participants.  This is a multifaceted position calling for person with a wide range of experience, comfortable in a leadership role with a great deal of autonomy. This position is based in the Colorado Springs office and reports to the Chief Executive Officer located in Denver.

 

Essential Functions:

Supervision and Staff Development

·         Support and lead all staff towards agency mission and goals; consistently contributing to the team effort.

·         Oversee the recruitment and manage the hiring of all Colorado Springs staff and Corpsmembers.

·         Supervise, monitor and evaluate the work performance of all Colorado Springs staff.

·         Implement a standardized orientation and training for Crew Leaders and Corpsmembers.

·         Provide direct support to Crew Leaders in addressing Corpsmember job performance issues.

·         Collaborate with education staff to implement the Six Core Education Areas for Corpsmembers.

 

Program Management

·         Manage/monitor program evaluation striving for continuous quality improvement.

·         Ensure that programs are compliant with grant policies and regulations and are on target to meet the stated objectives.

·         Coordinate reporting for program-related funding. Ensure the consistent, accurate and timely tracking of grant and agency related outcomes.

·         Assist other staff by providing programmatic information needed for marketing materials and fundraising proposals.

·         Ensure worksite safety and current risk management procedures.

·         Assist in planning and organizing recognition events and awards ceremonies.

·         Promote a solution-focused youth development environment in which Corpsmembers and staff have the opportunity to develop new skills and experience personal growth.

 

Project Development & Coordination

·         Work with Project Coordinators to develop fee-for-service (FFS) contracts that provide positive work experiences for Corpsmembers and generate unrestricted income for the agency. 

·         Assist Project Coordinators to prepare the work schedule and launch the peak season programs.

·         Assist Project Coordinators to manage sponsor relations and communication.

 

Agency Leadership

·         Serve as a liaison with community agencies, educational institutions and employers when appropriate.

·         Implement fundraising events related to the SFR region with participation from the SFR Advisory Board.

·         Prepare and submit funding proposals for the SFR region with assistance from the grant writing staff.

·         Build relationships across departments and locations and collaborate effectively internally to promote efficiencies and esprit de corps.

 

Qualifications:

Education

·         Bachelor’s degree from an accredited college or university required.  Significant nonprofit experience, professional experience in a youth conservation corps or youth development organization, and familiarity with conservation programs and practices encouraged.   Knowledge of Southern Front Range region preferred.

 

Knowledge, Skills & Abilities

·         Superior presentation ability and interpersonal skills, including excellent written and oral communication skills.

·         Ability to read, analyze, and interpret financial reports and documents as well as prepare budgets.

·         Ability to manage complex federal grant hiring and reporting requirements.

·         Proficient with word processing software and presentation software; familiar with Excel, and database software; comfortable with the use of social media.

·         Skills in human resources, personnel and job development functions.

·         Conflict resolution and team building skills.

·         Ability to pass pre-employment background screening and drug testing. 

·         Must have valid driver’s license with a good (insurable) driving record and the ability to drive a 12-passenger van.

·         Ability to drive to Denver office and throughout 7-county southern Front Range region as needed.

 

Hours & Compensation

This is a full-time regular, exempt position with benefits. Salary range is $45,000 – $57,000.  Some evenings and weekend hours may be required for Corps related functions. Some travel to Denver and throughout the 7-county region will be required.

 

How to Apply

Please send resume and cover letter to:

Email: staffjobs@mhyc.net  (include “Regional Director” in the subject line)

Mail:  Mile High Youth Corps Attn: Human Resources, 417 Vermijo, Colorado Springs, CO 80903

Deadline for application: March 3rd, 2014, 5 p.m.

 

 

 

MHYC is an Equal Opportunity Employer

 

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Snowshoe.com has a great handout to promote snowshoeing and help beginners and experts enjoy the sport. On top of that, it provides a few safety tips.

www.snowshoes.comSnowshoe.com 2014_02_05_13_41_590002

Laminated card is easy to keep in a pocket or next to your snowshoes so you can review it before each snowshoe trip.

This is a great idea for beginners and will help people get into snowshoeing a little easier. But what I really like is the few simple safety tips.Snowshoe.com

The checklist has safety gear listed as Essential and then a section on Optional Safety Gear.

On the back is just a few reminders to keep beginners safe and as a reminders to experts.

Good job Snowshoe.com

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

<rel=”author” link=” https://plus.google.com/u/0/b/112453188060350225356/” />

 

 

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American Alpine Club Annual Dinner is in Denver: It will be fantastic. See you there


2014 Annual Benefit Dinner

Yosemite_ABD_Email_Header.jpg

Annual Benefit Dinner.
February 7 & 8, 2014

Denver, Colorado

The 2014 Annual Benefit Dinner featuring Yvon Chouinard is the American Alpine Club’s biggest and most anticipated event of the year. With numerous legends of Yosemite in attendance, you will not want to miss this once-in-a-lifetime presentation celebrating the 150th anniversary of Yosemite. Rub shoulders with legends, enjoy fine dining and socializing, and celebrate an unforgettable time in climbing’s history.

CHECK OUT THE LIVE AND SILENT AUCTION PREVIEWS!

*If you have purchased a table for this event, please pass this information onto your guests

Your ticket includes all of the following weekend activities:

Friday, February 7
In addition to our regular hours, we will be hosting
Behind the Scenes Tour of the AAC Library
2:00pm – 4:00pm
AAC Library
American Mountaineering Center
710 10th Street
Golden, CO 80202

Annual Members’ Meeting
4:30pm – 5:00pm
Foss Auditorium
American Mountaineering Center
710 10th Street
Golden, CO 80401

Climbers’ Gathering
6:00pm – 11:00pm
Earth Treks Climbing Gym
700 Golden Ridge Road
Golden, CO 80401
Details HERE

Saturday, February 8

In addition to our regular hours, we will be hosting
Behind the Scenes Tour of the AAC Library
12:00pm – 2:00pm
AAC Library
American Mountaineering Center
710 10th Street
Golden, CO 80401

*The below activities will take place at the following location:

Sheraton Denver Downtown Hotel
1550 Court Place
Denver, CO 80202

Doing More with Less on Rock & in the Alpine
Presentation by Steve House & Hans Florine
11:00am – 12:00pm
Silver Room

The (Extra) X Factor: Pioneering Women in Climbing
Panel discussion featuring Lynn Hill, Melissa Arnot, Madaleine Sorkin, Kate Rutherford, & Angie Payne.
Moderated by Alison Osius
1:00pm – 2:00pm
Silver Room

Book Sales & Signing
Steve House: Training for the New Alpinism: A Manual for the Climber as Athlete
Fred Wolfe: High Summit: 370 Famous Peak First Ascents
Chris Noble: Women Who Dare: North America’s Most Inspiring Women Climbers
2:00pm – 3:00pm
Tower Court Room A

Women in High Places: The Pioneers
Elizabeth Le Blond, Annie Peck, Fanny Bullock Workman, Miriam Underhill, and Claude Kogan, from the 1880s to the 1950s.
Presentation by Sallie Greenwood
2:15pm – 2:40pm
Silver Room

Women’s History In Yosemite
Presentation by Sibylle Hechtel
2:45pm – 3:00pm
Silver Room

Annual Benefit Dinner Schedule:
If you purchased a VIP Table, Table, Patron or Benefactor ticket, or are a Great Ranges Fellowship member at the $2,500 level or higher you are invited to be our guest:
VIP Reception 4:30 – 5:30

All tickets include:
General reception & Silent Auction 5:00 – 6:15pm
Dinner 6:30pm
Live Auction
Awards
Keynote Address: Yvon Chouinard – Doing More With Less

VIP Table guests are also invited to join us at our VIP Brunch
Sunday, February 9
10am – 12pm
Sheraton Denver Downtown Hotel
Tower Court D

Check the AAC website for updates to the schedule.

We are looking forward to celebrating with you next week!

open.php?u=60afa02764806293a37aacfda&id=be3e18ca8b&e=a4ff35c7dd


Colorado Alliance for Environmental Education is looking for sponsors for its Teaching Outside the Box Conference.

The Conference is packed with great sessions on a variety of topCAEEics and from a variety of talented presenters. Megan Wilhite (CPW) and Lisa Eadens will be presenting about the Careers in Natural Resources Initiative along with several other presentations highlighting ways to engage youth, promote inclusiveness, and build a successful career path.

 

The Colorado Alliance for Environmental Education would like to announce an opportunity to attend, exhibit or sponsor at our upcoming Teaching Outside the Box Conference and Awards for Excellence in Environmental Education-March 20th-22nd.

 

Below is more information on the conference as well as a reminder to sign up for the Careers in Natural Resources Summit on February 18.

 

Teaching Outside the Box (TOTB) Conference & Awards for Excellence in Environmental Education Celebration

 

Conference Dates:       Thursday, March 20- Saturday, March 22, 2014

 

Awards Banquet Date:  Friday, March 21, 2014, 6:00-9:00pm

 

Location:    University of Denver

 

Join the Colorado Alliance for Environmental Education for the opportunity to connect, share, learn and

 

English: Environmental Education in Pemba, Tan...

English: Environmental Education in Pemba, Tanzania (Photo credit: Wikipedia)

celebrate the great work and accomplishments of the environmental education community!

 

Teaching Outside the Box Conference: Participants can enjoy one or two days of sessions, roundtable discussions, networking opportunities, and inspiring keynotes. Click here for general information on the conference as well as specific information on the following conference components.  Register by February 24 for discounted early bird rates!

 

Conference Sessions Online: The conference offers a variety of interesting session topics for both formal and non-formal educators and administrators/managers. Click here for the full session listings.

 

Exhibitors-Register by February 7: If you are interested in showcasing your organization, program, and/or products/services as a conference exhibitor, please register by February 7.  There are a limited number of exhibitor spaces and are accepted on a first come, first serve basis. Click here for more information.

 

Sponsorship & Booklet Ads-Request By February 13: If you are interested in sponsorship opportunities at the conference and/or awards banquet through in-kind donations, monetary sponsorship or advertisement in the event booklet, click here for more information.

 

Awards for Excellence in Environmental Education Banquet: Each year individuals and organizations from around the state of Colorado are recognized and honored for their hard work and dedication in the field of environmental education.  Come network and celebrate Friday night of the conference at the awards banquet. Click here for more information on this event and the 2013 award recipients.

 

What do you think? Leave a comment.

 

If you like this let your friends know or post it on FB, Twitter or LinkedIn

 

Copyright 2013 Recreation Law (720) Edit Law

 

Email: Rec-law@recreation-law.com

 

Google+: +Recreation

 

Twitter: RecreationLaw

 

Facebook: Rec.Law.Now

 

Facebook Page: Outdoor Recreation & Adventure Travel Law

 

Blog:www.recreation-law.com

 

Mobile Site: http://m.recreation-law.com

 

By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

 

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Are we using safety as an excuse not to spend time with people? Is here, “wear your helmet” taking the place of let me show you how to ride a bike?

Is our focus on safety an excuse allowing us to ignore safety? Safety is not in a helmet, padding or rules. Safety is knowing what to do, how to do something and what not to do. Education is safety.

jeremy swanson aspen 66

jeremy swanson aspen 66

It takes time to teach a kid how to ride a bike. It takes a long time to learn how to rock climb and place

protection. It takes a lifetime; sometimes short, to be a successful mountaineer.

A lot of climbers are taking shortcuts, it is easier to buy experience rather than gain it. However that is at least experience, time, someone to critique, lend support and at the right moment scream “don’t do that!”

You can’t buy a helmet and a safe bicycle and expect a child to not be injured.

You can’t rent a helmet and skis and expect your child to be safe on the slopes.

You can’t point to the summit and say, the top is up there.

Successful recreation takes time, not from the participants but from the parents, friends, mentors, teachers and instructors. It takes one on one learning what you need to teach to your student.

As educators and guides in the outdoor recreation arena, we need to point out the difference between the safety provided by gear and the safety of experience.

As outdoor recreation manufacturer’s we need to point out that the gear we are selling will help after all else has failed. Protection is not a replacement for skills, education and experience.

As parents, friends and people on the planet, we need to explain that outdoor recreation safety can’t be based on a credit card but is based on time. Get out there with a friend, relative or young ones and spend the time not just money.

What do you think? Leave a comment.

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2013 in review

The WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.

Here’s an excerpt:

The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 47,000 times in 2013. If it were a concert at Sydney Opera House, it would take about 17 sold-out performances for that many people to see it.

Click here to see the complete report.

Thanks to all of you for our support.


Happy New Year!


Northern Forest Canoe Trail looking for new Executive Director

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Am sorry to advise that Kate Williams will be leaving the Northern Forest Canoe Trail in mid-February after many years and incredible accomplishments as Executive Director. She has accepted a new position at 1% For The Planet, a locally based group with worldwide influence that creates a venue for corporations to donate 1% of their profits to environmental non profits (http://onepercentfortheplanet.org/).

NFCT 2

But onward and upward for the Northern Forest Canoe Trail and we are now in search mode for her replacement. Here’s a link to full particulars about the opportunity: http://www.northernforestcanoetrail.org/AboutNFCT-2/NFCT-Jobs-83

Feel free to circulate as you see fit! The Trail is rapidly becoming a sought after model of environmental stewardship, outdoor recreation, and rural community vitality.


Merry Christmas

Merry Christmas

May this Holiday Feeling last your whole year!


Exciting new UK line of climbing gear is now in the US. Crux is no longer above you bet in a store next door

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Crux, the iconic mountaineering brand from the UK, now available in the US! Crux USA is a collaborative effort between John Campbell, the US market manager, and Carol McDermott, the company’s founder.

Crux has opened a small number of premier retailers in the US for the current season and base their operations and warehouse out of Fort Collins, CO.

Crux is a small brand that develops and manufactures products purely for mountaineering. We started out in 2002 with just five products: four backpacks and a tent. Since then the Crux range has grown, and today includes sleeping bags, down jackets and eVent hard shells. However, each of our product ranges remains quite small – usually only half a dozen styles at most. Crux products are sold and distributed worldwide.crux alps

Our ambition is really only to make great products, knowing that they are not for everyone, but that they are the right ones for a few. All our gear is designed from personal experience. We use what are the best materials and components purely based on performance. Our factories, in the Far East and Europe, are small family affairs with whom we have worked for a long time.

Between John & Carol, Crux is one of the few companies with principals who have climbed everything from sport climbs to 8000 meter peaks and everything in between. They have over 40 years of combined mountaineering experience between them.

They can be reached at 970-980-6908 or emailed at, cruxusa@gmail.com  their website is located at http://www.crux.us.com

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

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Does your outdoor recreation brochure have a disclaimer or warn your guest of possible risks?

Do you need to tell your guests they could be hurt, and you are not responsible?

I was walking around in a tourist town on Maui, HI the other day and spotted several brochure racks advertising all sorts of outdoor recreation activities. (Warning, reach for brochures at your own risk; they are guarded by timeshare sales people. “Aloha, where are you from?” in the local language means “I have a time share to sell means,”) I grabbed one out of curiosity and then started looking through all of them. None of them say anything about the risk of the activity. The fact you could be injured or that the business was not responsible was nowhere on any of the brochures.

Try explaining to a timeshare salesman that you want to look at the brochures and not book a trip and not buy a timeshare. Then explain why you are looking at the brochures.  That was very effective in stopping the “pitch.”  I guess the liability warning on brochure talk I can give is effective against time share sellers.

So?

I always think that when you walk into a courtroom, you should be able to say to the jury, they knew before they signed up (paid their money) they could get hurt.  Although not a defense, the statement “I never knew I could get hurt” strikes a chord with juries.

A brochure with a warning on this defeats that argument. So does your website.

On top of that, is there a moral or ethical obligation to let someone know, that there is some risk in your sport, every sport. The smiling faces on the brochures (main where the same faces, by the way) were for marketing. You want people to have fun, but if someone does not….

Am I wrong? Is it OK when reaching for the dollar or the credit card of your guest to allow your brochure to do all the talking? What if you tell them of the risk after they have paid? Is that “fair.”

How is that going to be viewed by the jury? If I were representing the plaintiff, I would project a picture of the plaintiff in the hospital next to the picture on the brochure on the wall.  I would ask the jury what is missing in that picture compared to what occurred to my client.

In the hospital, my client does not look beautiful or happy.

What do you think? Leave a comment.

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APHA Adopts New Nature, Health and Wellness Policy Statement

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November 8, 2013 www.neefusa.org
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New Policy Statement on Nature, Health and Wellness is adopted by the American Public Health Association
The American Public Health Association adopted a new policy statement this week on Nature, Health and Wellness. In order to aid in promoting healthy and active lifestyles, the new policy statement encourages land use decisions that prioritize access to natural areas and green spaces for residents of all ages, abilities and income levels; calls on public health, medical and other health professionals to raise awareness among patients and the public at-large about the health benefits of spending time in nature and of nature-based play and recreation; urges such professionals to form partnerships with relevant stakeholders, such as parks departments, school districts and nature centers; and calls for promoting natural landscaping.The new policy statement was developed by the American Public Health Association Environment Section’s Nature and Health Committee, co-chaired by the National Environmental Education Foundation’s Senior Director of Health & Environment, Leyla Erk McCurdy, and was adopted by the APHA Governing Council on November 5. To learn more about NEEF’s efforts toward promoting nature, health and wellness, please visit http://www.neefusa.org/health/children_nature.htm.This brief description of the policy statement is not comprehensive and does not include every point, statement or conclusion presented in the policy statement. The full policy statement will be available at policy.
National Environmental Education Foundation LogoNEEF is the nation’s leading organization in lifelong environmental learning, connecting people to knowledge they use to improve the quality of their lives and the health of the planet. To accomplish this, NEEF provides knowledge to trusted professionals and other leaders who, with their credibility, amplify messages to national audiences to solve every day environmental problems. NEEF sees a future where by 2022, 300 million Americans actively use environmental knowledge to ensure the well-being of the earth and its people.Learn more at neefusa.org – or follow us on Facebook & Twitter @neefusa.
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The goal of the Health & Environment Program is to advance environmental knowledge among health professionals to improve the public’s health with a special emphasis on children and underserved populations. Through a variety of initiatives, we facilitate the integration of environmental health into health care provider education and practice.
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Happy Thanksgiving

Happy Thanksgiving.

Quit reading this website and go eat with friends and family, howl at the moon or just enjoy life!


Powers v. The Superior Court Of Sacramento County, 196 Cal. App. 3d 318; 242 Cal. Rptr. 55; 1987 Cal. App. LEXIS 2330

Powers v. The Superior Court Of Sacramento County, 196 Cal. App. 3d 318; 242 Cal. Rptr. 55; 1987 Cal. App. LEXIS 2330

Richard Powers, Petitioner, v. The Superior Court Of Sacramento County, Respondent; Dixie Hoffman and Gerald Hoffman, et al., Real Parties in Interest

No. C003057

Court of Appeal of California, Third Appellate District

196 Cal. App. 3d 318; 242 Cal. Rptr. 55; 1987 Cal. App. LEXIS 2330

November 18, 1987

CALIFORNIA OFFICIAL REPORTS SUMMARY The Court of Appeal issued a writ of mandate directing the trial court to set aside its order granting plaintiff’s motion for summary adjudication in an action by her for injuries she received when the engine failed in the ultralight aircraft she rented from defendant. At the time she rented the aircraft, plaintiff signed two agreements containing provisions releasing and indemnifying defendant from any liability for injury arising out of plaintiff’s use of the aircraft. However, one agreement was less inclusive than the other, in that it did not release defendant from negligence. On cross motions for summary adjudication of issues, the trial court granted plaintiff’s motion and denied defendant’s, finding that the existence of two separate agreements created an ambiguity which abrogated their effectiveness. Accordingly, it found that the more inclusive and specific agreement should be disregarded. The Court of Appeal, however, held that neither agreement suffered from any defect that could void the exculpatory language absolving defendant from liability, since each was clearly written, easily legible, and specifically phrased. (Opinion by Puglia, P. J., with Evans and Sims, JJ., concurring.)

The Court of Appeal issued a writ of mandate directing the trial court to set aside its order granting plaintiff’s motion for summary adjudication in an action by her for injuries she received when the engine failed in the ultralight aircraft she rented from defendant. At the time she rented the aircraft, plaintiff signed two agreements containing provisions releasing and indemnifying defendant from any liability for injury arising out of plaintiff’s use of the aircraft. However, one agreement was less inclusive than the other, in that it did not release defendant from negligence. On cross motions for summary adjudication of issues, the trial court granted plaintiff’s motion and denied defendant’s, finding that the existence of two separate agreements created an ambiguity which abrogated their effectiveness. Accordingly, it found that the more inclusive and specific agreement should be disregarded. The Court of Appeal, however, held that neither agreement suffered from any defect that could void the exculpatory language absolving defendant from liability, since each was clearly written, easily legible, and specifically phrased. (Opinion by Puglia, P. J., with Evans and Sims, JJ., concurring.)

HEADNOTES

CALIFORNIA OFFICIAL REPORTS HEADNOTES

Classified to California Digest of Official Reports, 3d Series

(1a) (1b) Contracts § 30–Construction and Interpretation–Ambiguities, Repugnancies and Uncertainties–Release and Indemnification Agreements. –In an action by a student pilot who was injured when the engine failed in the ultralight aircraft she rented from defendant, two agreements signed by plaintiff before takeoff, releasing and indemnifying defendant from any liability for injury arising out of plaintiff’s use of the aircraft, were sufficiently clear and unambiguous to constitute an effective defense, despite the fact that one was somewhat less inclusive than the other by not releasing defendant from negligence. Each agreement was clearly written, easily legible, and specifically phrased. The trial court thus erred in finding, on the parties’ cross motions for summary adjudication of issues, that the minor discrepancy rendered the documents ambiguous and that the more specific and inclusive agreement should be disregarded.

(2) Contracts § 30–Construction and Interpretation–Ambiguities, Repugnancies and Uncertainties–Release and Indemnity Agreements. –Release, indemnity and similar exculpatory provisions are binding on the signatories and enforceable so long as they are clear, explicit and comprehensible in each of their essential details. Such an agreement, read as a whole, must clearly notify the prospective releasor or indemnitor of the effect of signing the agreement.

COUNSEL: Peter Axelrod and Reid & Axelrod for Petitioner.

No appearance for Respondent.

J. Chauncey Hayes, Paul D. Hoskins, Longyear & Hayes and James Elmer for Real Parties in Interest.

JUDGES: Opinion by Puglia, P. J., with Evans and Sims, JJ., concurring.

OPINION BY: PUGLIA

OPINION

[*319] [**55] For the second time, we are called upon to undertake interlocutory review of the trial court’s ruling on cross-motions for summary adjudication of issues in the underlying action for personal injuries and loss of consortium. The issue presented by the earlier petition as well as the instant one concerns [***2] the enforceability and effect of two documents signed by real party in interest, Dixie Hoffman, when she rented an ultralight aircraft from petitioner (defendant). Those writings included the basic rental terms as well as provisions purporting to release and indemnify defendant [*320] from any liability for injuries to person or property arising out of Dixie Hoffman’s use of the ultralight aircraft for recreational flying. We attach the two agreements to this opinion as Appendices A and B.

The agreements were signed on May 10, 1984, immediately before Dixie Hoffman’s [**56] first solo flight in an ultralight. After takeoff, the aircraft’s engine failed and it crashed, striking a stack of baled hay. Dixie Hoffman’s husband, real party in interest and coplaintiff Gerald Hoffman, observed the accident. Dixie Hoffman and her husband (plaintiffs) sued defendant Powers and several other individuals and entities for personal injuries, emotional distress, and loss of consortium.

Both sides sought summary adjudication of the question whether the release and indemnity provisions were valid and effective. Plaintiffs requested a finding that only the exculpatory language contained [***3] in the less inclusive of the two release agreements (Appen. B), which did not specifically absolve defendant of liability for negligence, was enforceable. Defendant asked for an adjudication that the release and indemnity provisions protected him from liability on all causes of action. In its first ruling the superior court denied both motions on the ground that there was a triable issue of fact as to whether the language in question was sufficiently clear and unambiguous to be enforceable. (See Ferrell v. Southern Nevada Off-Road Enthusiasts, Ltd. (1983) 147 Cal.App.3d 309, 318 [195 Cal.Rptr. 90].) At the mutual request of the parties we issued a writ of mandate directing the superior court to rule on the motions, on the ground that whether the writings were ambiguous is a question of law. (C000883 and C000885.) On reconsideration, the lower court held that the existence of two separate agreements created an ambiguity which abrogated their effectiveness. Accordingly, it granted plaintiffs’ motion for summary adjudication and denied defendant’s. (1a) Defendant contends that the trial court has again erred. We agree.

The contractual provisions in dispute are, as noted, [***4] found in a pair of agreements signed by plaintiff Dixie Hoffman immediately prior to takeoff. The first bears the heading “Waiver and Release From Liability and Indemnity Agreement.” (Appen. A.) The other is entitled “Aircraft Rental and Student Instruction Agreement and Release from Liability.” (Appen. B.) Both are in a standard size type, easily legible, with no fine print.

(2) [HN1] Release, indemnity and similar exculpatory provisions are binding on the signatories and enforceable so long as they are ” . . . clear, explicit and comprehensible in each [of their] essential details. Such an agreement, read as a whole, must clearly notify the prospective releasor or indemnitor of the effect of signing the agreement.” ( Ferrell v. Southern Nevada Off-Road [*321] Enthusiasts, Ltd., supra, 147 Cal.App.3d at p. 318; and see Hulsey v. Elsinor Parachute Center (1985) 168 Cal.App.3d 333, 340-341 [214 Cal.Rptr. 194].)

(1b) Plaintiffs do not contend that either of the agreements considered individually fails to meet these criteria. Rather, relying on Conservatorship of Link (1984) 158 Cal.App.3d 138 [205 Cal.Rptr. 513], they assert that the use of two writings, containing [***5] different (but not conflicting) language, creates an inherent ambiguity which requires that the more inclusive and specific agreement (Appen. A) be disregarded. Defendant, of course, takes the position that both contracts are effective and binding and protect him from liability.

In Conservatorship of Link, supra, the court considered the enforceability of exculpatory wording contained in two documents signed as a condition of entry into the “pit” area of a car racing event. The first release was printed at the top of a sign-in sheet which the releasor signed upon entry to the track. The other was a “pit pass” which was signed and retained by Link containing more general language which did not specifically absolve the issuer of liability for negligence. The provision appended to the sign-in sheet was in five-and-one-half-point type ” . . . so small that one could conclude defendants never intended it to be read.” ( Id., at p. 141.) Furthermore, the exculpatory language was so situated that it would not be easily noticed, and was “contained in the third paragraph in a convoluted 193-word sentence.” ( Id., at p. 143.) These features, in the opinion of the Link court, [***6] rendered the sign-in sheet release insufficiently clear, [**57] explicit and free from ambiguity to be enforceable. The court therefore concluded that only the pit pass, which did not specifically limit liability based on negligence, constituted the parties’ understanding. In so holding, the court stated “[defendants’] use of two release agreements framed in different language created an ambiguous, confusing situation which must be resolved against defendants.” (Ibid.)

In the instant case, plaintiffs contend that the last quoted excerpt from Conservatorship of Link compels a similar result in any situation where there are two discrete contracts containing different terms. We think plaintiffs’ interpretation of the Link decision is unduly broad. The conclusion reached there was clearly premised on the determination that the more specific and all encompassing terms in the sign-in sheet were too obscure, uncertain and diminutive in type size to be relied upon. Unlike plaintiffs, we do not find in Link any implication that clearly written, easily legible and specifically phrased release and indemnity terms will be denied effect merely because they appear in [***7] multiple documents containing somewhat different exculpatory clauses.

[*322] Neither the “Waiver and Release From Liability and Indemnity Agreement” (Appen. [*324] A) nor the “Aircraft Rental and Student Instruction Agreement and Release From Liability” (Appen. B) signed by plaintiff suffers from any of the defects relied upon by the Link court to void the exculpatory language found on the sign-in sheet considered in that case. Accordingly, we shall direct the superior court to set aside its order granting plaintiffs’ motion for summary adjudication.

However, we shall not grant all the relief prayed for in defendant’s petition. In addition to asking for vacation of the trial court’s order granting plaintiffs’ motion, defendant also asks us to direct that his motion be granted in its entirety. Defendant’s motion sought not only an adjudication that both release and indemnity agreements are sufficiently clear and unambiguous to constitute an effective defense to plaintiff Dixie Hoffman’s claims, but also to require that she indemnify defendant for any damages awarded Gerald Hoffman in his emotional distress and loss of consortium action. From the record we have been [***8] furnished, it appears that the trial court, in granting plaintiffs’ motion, found it unnecessary to rule on this latter issue, nor was the court required to decide whether the “Waiver and Release From Liability and Indemnity Agreement” (Appen. A) constituted a valid contract in light of language in the document reciting that the purpose of the flight was to determine if the releasor wished to buy the aircraft, whereas it was stipulated plaintiff had no such purpose. The effect, if any, of these contractual provisions and the question of fraud in the inducement we leave for the trial court to resolve in the first instance.

Let a peremptory writ of mandate issue directing respondent court to vacate its order granting plaintiffs’ motion for summary adjudication and to enter a new order denying that motion. The writ shall further direct respondent court to vacate its order denying defendant’s motion for summary adjudication, and redetermine that motion in accordance with the views expressed herein.

[*323] Appendix A

WAIVER AND RELEASE FROM LIABILITY AND INDEMNITY AGREEMENT

WHEREAS, the undersigned releasor is desirous that he be permitted to ride, fly and otherwise operate a [***9] FlightStar and/or DualStar ultralight aircraft (the “Aircraft”) manufactured by PIONEER INTERNATIONAL AIRCRAFT, INC. (“PIONEER”) for the purpose of determining if he wishes to buy such Aircraft;

WHEREAS, in order to be permitted to ride, fly and otherwise operate the Aircraft, he is willing to take upon himself, and release all others from, the full responsibility for any and all injuries, losses and damages which may occur to or be inflicted upon himself or his property, or the property or person of any other individual or entity, including either or both ULTRA ONE and “PIONEER” the owner of the Aircraft, and

WHEREAS, the undersigned releasor fully understands that any instructions which are given to him concerning the operation of the Aircraft, and any permission to ride, fly or otherwise operate the Aircraft, have been undertaken and permitted only because of his willingness to waive and release the claims and rights mentioned in this document, and

WHEREAS, the undersigned releasor fully understands that flying and piloting any aircraft in general and the Aircraft in particular is potential hazardous and the possibility of serious injury or death exists, and

WHEREAS, the [***10] undersigned releasor fully understands that flying and piloting the Aircraft is separate, distinct, and different in many respects from flying and piloting other aircraft;

THEREFORE, in consideration of the permission granted to him to ride, fly and otherwise operate the Aircraft, and the instructions relating thereto, the undersigned releasor unconditionally agrees as follows:

1. He hereby WAIVES and RELEASES any and all claims, rights and/or causes of action which he now has or may have against either or both ULTRA ONE and “PIONEER”, and their respective officers, directors, stockholders and employees, FOR ANY AND ALL CLAIMS, SUITS, LIABILITY, INJURIES, LOSSES OR DAMAGES which may occur to or be inflicted upon himself or his property, including but not limited to those which relate to, or which may in any way arise out of:

(A) Any negligence of either or both ULTRA ONE and “PIONEER” and their respective officers, directors, stockholders and employees.

(B) Any attempt by releasor, whether successful or not, to ride, fly or otherwise operate the Aircraft.

(C) Any instruction, or lack thereof, provided to releasor concerning flying, operating, maintaining and assembling [***11] the Aircraft.

2. He hereby indemnifies and holds harmless those persons, firms or corporations listed above from any and all claims, suits, liability, injuries, losses and damages to the person or property of any individual or entity which arises out of his operation or attempted operation of the Aircraft.

3. He acknowledges that he is in good physical condition, is physically able to operate the Aircraft, and has become sufficiently familiar with its characteristics and its operation, so that he is willing to undertake the operation of the same at his own risk.

4. He acknowledges that he is fully aware this flight involves travel in three dimensions, and that such activity is subject to mishap, injury and possibly even death.

5. He acknowledges that flying and piloting the Aircraft is separate, distinct and different in many respects from flying and piloting other aircraft.

6. He acknowledges that there are NO EXPRESS WARRANTIES, NO IMPLIED WARRANTY OF MERCHANTABILITY and NO WARRANTY OF FITNESS OF THE AIRCRAFT FOR ANY PARTICULAR PURPOSE, and that the flight is attempted solely at his own risk.

7. He is over eighteen (18) years age, and if married, has executed this document [***12] on behalf of himself, his spouse and the marital community which they compromise.

8. The contents of this document shall be forever binding upon the releasor, his dependents, heirs, personal representatives and estate. The use of the masculine gender herein shall apply equally to males and females.

9. HE HAS READ THIS ENTIRE DOCUMENT, UNDERSTANDS ITS CONTENTS, KNOWS OF THE TRUTHFULNESS THEREOF, AND HAS BEEN PROVIDED WITH A COPY OF THE SAME.

IN WITNESS OF MY AGREEMENT to the foregoing, the undersigned releasor executes this document on the 19 day of May, 1984

THIS IS A RELEASE

Dixie Hoffman

Signature of Releasor

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Looking for a job in the Outdoor Industry?

OutdoorIndustryJobs.com is the place to look.

To Lead the Job Search Market in the Outdoor Industry

Serving the outdoor industry since 2006, OutdoorIndustryjobs.com continues to lead the job search market for the outdoor industry. Marketing each and every job has been the key to their success.

Laurel King, founder and owner said, “I am excited to spread the word beyond the outdoor industry that this proven online tool is of service to not only the outdoor industry, but to bicycle, actions sports, fishing, shooting & hunting and fitness industries as well. Those job seekers that have great skills and a passion for the outdoors can find and apply for jobs. Outdoor Industry employers find it beneficial that job seekers applying fit into the culture of the company.”

Each month 35,000 unique visitors come to the site and job postings are sent via email to over 40,000 people. In addition, OutdoorIndustryJobs.com powers the Snewsnet.com job board, which has a large outreach in the outdoor business community. Each job is displayed on the SNEWS (snewsnet.com) job board and in their industry newsletter. All jobs are hand-posted in Facebook, Twitter, LinkedIn and Google+ accounts making it convenient for job seekers to choose how they want to view the jobs.

King notes that OutdoorIndustryJobs.com is recognized as the best jobsite for industry members because it garners results. “We are simply a job board. We keep it simple on purpose so we can concentrate on getting the available jobs out to the job seekers. Many employers like to receive our newsletter just to have a pulse on the industry, said King.”

OutdoorIndustryJobs.com includes sophisticated searches and posting features for both job seekers and employers. Job seekers may search and apply instantly, receive job matches via email and post their resumes. Employers can post their jobs and candidate profiles, opt to search and automatically receive resumes of available candidates.

The service is free for job seekers to post their availability and to apply for jobs. Employers can do a limited search for free, but are charged for posting and resume searches.

BicycleIndustryJobs.com, FishingIndustryJobs.com, FitnessIndustryJobs.net and HuntingandShootingJobs.com are all part of the OutdoorIndustryJobs.com network.

To view more information about OutdoorIndustryjobs.com, please visit http://outdoorindustryjobs.com/about-us.asp.

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

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#RecreationLaw, #Recreation-Law.com, #OutdoorLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #law, #TravelLaw, #JimMoss, #JamesHMoss, #Tourism, #AdventureTourism, #Rec-Law, #RiskManagement, #CyclingLaw, #BicyclingLaw, #FitnessLaw, #Recreation-Law.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, #RecreationLaw, #@RecreationLaw, #Cycling.Law, #SkiLaw, #Outside.Law, #Recreation.Law, #RecreationLaw.com, #OutdoorLaw, #RecreationLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #Law, #TravelLaw, #JimMoss, #JamesHMoss, #AttorneyatLaw, #Tourism, #AdventureTourism, #RecLaw, #RecLawBlog, #RecreationLawBlog, #RiskManagement, #HumanPowered, #HumanPoweredRecreation,# CyclingLaw, #BicyclingLaw, #FitnessLaw, #RecreationLaw.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, sport and recreation laws, ski law, cycling law, Colorado law, law for recreation and sport managers, bicycling and the law, cycling and the law, ski helmet law, skiers code, skiing accidents, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, Recreational Lawyer, Fitness Lawyer, Rec Lawyer, Challenge Course Lawyer, Ropes Course Lawyer, Zip Line Lawyer, Rock Climbing Lawyer, Adventure Travel Lawyer, Outside Lawyer, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, #RecreationalLawyer, #FitnessLawyer, #RecLawyer, #ChallengeCourseLawyer, #RopesCourseLawyer, #ZipLineLawyer, #RockClimbingLawyer, #AdventureTravelLawyer, #OutsideLawyer, Good Samaritan, Samaritan, First Aid, Outdoor Industry, Outdoor Industry Jobs,

 

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Customer Service means the Buck Stops where the customer is, not where the boss is

Teach and empower your staff to deal with problems immediately rather than passing the problem to someone else.

This article is great. The title is 5 Words That Customers Absolutely Hate. Those five words are “That is not my responsibility.” Customers don’t know that your uniform does not cover that area of responsibility. Ski areas are a classic example of sending customers to someone else to solve a problem.

Everyone at a ski resort wears a uniform. However, the only thing that guests know is one uniform has a white cross on their back, and that is the best one. Every other uniform means something to the ski area staff, but nothing to the guests. Guests only know that you have a uniform or name tag, and that should be enough.

On top of that, why take a problem and intensify it. A customer has a problem. Instead of using a radio at a ski area or a phone, you send the customer to someone else.

Do Something

Train your entire staff to deal with all the customer problems. Sending a customer to someone else just magnifies the problem, it does not solve it. It increases the staff time spent on the problem; it does not save time. It makes customers mad; it does not solve problems.

See 5 Words That Customers Absolutely Hate

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com         James H. Moss         #Authorrank

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#AdventureTourism, #AdventureTravelLaw, #AdventureTravelLawyer, #AttorneyatLaw, #Backpacking, #BicyclingLaw, #Camps, #ChallengeCourse, #ChallengeCourseLaw, #ChallengeCourseLawyer, #CyclingLaw, #FitnessLaw, #FitnessLawyer, #Hiking, #HumanPowered, #HumanPoweredRecreation, #IceClimbing, #JamesHMoss, #JimMoss, #Law, #Mountaineering, #Negligence, #OutdoorLaw, #OutdoorRecreationLaw, #OutsideLaw, #OutsideLawyer, #RecLaw, #Rec-Law, #RecLawBlog, #Rec-LawBlog, #RecLawyer, #RecreationalLawyer, #RecreationLaw, #RecreationLawBlog, #RecreationLawcom, #Recreation-Lawcom, #Recreation-Law.com, #RiskManagement, #RockClimbing, #RockClimbingLawyer, #RopesCourse, #RopesCourseLawyer, #SkiAreas, #Skiing, #SkiLaw, #Snowboarding, #SummerCamp, #Tourism, #TravelLaw, #YouthCamps, #ZipLineLawyer, Customer Service, Customer, Guest, That is not my responsibility,

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USMC Wounded Warriors

Sponsored by the Grand Canyon River Runners Association http://www.gcriverrunners.org

Grand Canyon – Colorado River Rafting TripGCRGA-Logo.jpg

On this trip Wounded Warriors will experience moments of pure thrill, times of absolute serenity, and a deep connection with nature – all of which combine to create a truly life-changing experience. They’ll learn about the history and geology of the mighty Colorado River. They’ll strengthen friendships, form bonds that will last a lifetime, and do it all under the supervision of professional river guides and trained military medical personnel.

The Adventure Begins

Each day, they’ll wake up to the smell of freshly brewed coffee, and the sounds of rushing water mingled with the murmur of sleepy voices echoing through the canyon walls. Breakfast is hot and hearty. After filling up, the group will form a “bucket line” to help load the gear back on the boats. Then the Colorado River beckons and they’re off once again experiencing a day of adventure as they continue on their journey.

Immersed in Nature

Wounded Warriors will enjoy the spectacular white water rapids and stretches of calm water, encouraging them to relax in the warm sun and enjoy breathtaking scenery. When lunchtime comes, they’ll make sandwiches, grab a cold drink and relax with a book-or perhaps hike or fish-before shoving off again for an afternoon of surprises.

Settling in for the Night

Late afternoon finds the group at camp for the evening. As the guides assemble the camp kitchen, everyone finds their ideal camp spot and sets up their home for the night. They’ll relax with a cool drink and hors d’ oeuvres, and get better acquainted with their fellow river companions as dinner sizzles on the grill. After a mouth-watering dinner and experiencing a gorgeous canyon sunset, they’ll join in the conversation of the group, and listen to the quiet of the canyon as they settle into their sleeping bags under a blanket of stars.

The Sponsor:

The Grand Canyon River Runners Association is a 501 (c.) 3  group working to preserve public access to the Colorado River in Grand Canyon National Park.  GCRRA donates up to twenty percent of all membership fees to organizations that support conservation activities along the river, or which provide visitation opportunities for special populations.  Founded in 2004, GCRRA’s members enjoy a close working relationship with other Colorado River – Grand Canyon organizations, including the Grand Canyon River Outfitters Association, the Grand Canyon River Guides, and the Grand Canyon Private Boaters Association.

Our Passengers:

The United States Marine Corps Wounded Warrior Regiment provides and enables assistance to wounded, ill and injured Marines, sailors attached to or in support of Marine units, and their family members in order to assist them as they return to duty or transition to civilian life.

DONATIONS!!!

We are thrilled to be able to offer this special opportunity to a more deserving group of veterans who have sacrificed so much in their service to our country.  It will be the experience of a lifetime for people who never dreamed they would have the opportunity.

Our Wounded Warriors Trip, which includes pre-trip and post-trip meals, lodging and transportation, will be a 10-day river adventure – two motor rigs, a paddle raft, and the specialized equipment required to support passengers with disabilities. 

The outfitter for this trip, an authorized concessioner of the National Parks Service in Grand Canyon National Park and a member of the Grand Canyon River Outfitters Association, has extensive experience aiding persons with disabilities in rafting the Colorado River. Because river trips have to be planned well in advance, we have booked a charter for the summer of 2015. But initial deposits are due soon, so we are seeking donations now!

For more information or to contribute go to http://www.gcriverrunners.org

What do you think? Leave a comment.

Grand Canyon River Guides Association

Grand Canyon River Guides Association

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Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

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#RecreationLaw, #Recreation-Law.com, #OutdoorLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #law, #TravelLaw, #JimMoss, #JamesHMoss, #Tourism, #AdventureTourism, #Rec-Law, #RiskManagement, #CyclingLaw, #BicyclingLaw, #FitnessLaw, #Recreation-Law.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, #RecreationLaw, #@RecreationLaw, #Cycling.Law, #SkiLaw, #Outside.Law, #Recreation.Law, #RecreationLaw.com, #OutdoorLaw, #RecreationLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #Law, #TravelLaw, #JimMoss, #JamesHMoss, #AttorneyatLaw, #Tourism, #AdventureTourism, #RecLaw, #RecLawBlog, #RecreationLawBlog, #RiskManagement, #HumanPowered, #HumanPoweredRecreation,# CyclingLaw, #BicyclingLaw, #FitnessLaw, #RecreationLaw.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, sport and recreation laws, ski law, cycling law, Colorado law, law for recreation and sport managers, bicycling and the law, cycling and the law, ski helmet law, skiers code, skiing accidents, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, Recreational Lawyer, Fitness Lawyer, Rec Lawyer, Challenge Course Lawyer, Ropes Course Lawyer, Zip Line Lawyer, Rock Climbing Lawyer, Adventure Travel Lawyer, Outside Lawyer, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, #RecreationalLawyer, #FitnessLawyer, #RecLawyer, #ChallengeCourseLawyer, #RopesCourseLawyer, #ZipLineLawyer, #RockClimbingLawyer, #AdventureTravelLawyer, #OutsideLawyer, Good Samaritan, Samaritan, First Aid, GCRGA, Grand Canyon, Wounded Warriors, GCRRA,

WordPress Tags: USMC,Warriors,Grand,Canyon,River,Runners,Association,Colorado,Trip,moments,connection,life,history,friendships,lifetime,supervision,personnel,Adventure,Begins,Breakfast,bucket,gear,boats,Nature,rapids,scenery,lunchtime,Late,kitchen,oeuvres,companions,dinner,sunset,conversation,Sponsor,National,Park,GCRRA,membership,conservation,visitation,opportunities,populations,relationship,Outfitters,Guides,Private,Boaters,Passengers,States,Marine,Corps,Warrior,Regiment,assistance,Marines,sailors,units,transition,civilian,DONATIONS,veterans,transportation,equipment,disabilities,Parks,Service,member,information,Leave,Twitter,LinkedIn,Recreation,Edit,Email,Google,RecreationLaw,Facebook,Page,Outdoor,Travel,Blog,Mobile,Site,James,Moss,Authorrank,author,OutdoorLaw,OutdoorRecreationLaw,AdventureTravelLaw,TravelLaw,JimMoss,JamesHMoss,Tourism,AdventureTourism,RiskManagement,CyclingLaw,BicyclingLaw,FitnessLaw,RopesCourse,ChallengeCourse,SummerCamp,Camps,YouthCamps,Areas,Negligence,SkiLaw,Outside,AttorneyatLaw,RecLaw,RecLawBlog,RecreationLawBlog,HumanPoweredRecreation,managers,helmet,accidents,Lawyer,Paddlesports,Recreational,Challenge,Course,Ropes,Line,Rock,RecreationalLawyer,FitnessLawyer,RecLawyer,ChallengeCourseLawyer,RopesCourseLawyer,ZipLineLawyer,RockClimbingLawyer,AdventureTravelLawyer,OutsideLawyer,Samaritan,GCRGA,gcriverrunners


2013 National Outdoor Book Award Winners

Some of the best books in decades.

Congratulations to the authors, photographers, editors and publishers of this years winners. To see the winners and read more about them go to:2013 National Outdoor Book Award Winners.

Continental Divide: Wildlife, People and the Border WallEverest: The West Ridge

The California Wildlife Habitat Garden:  How to Attract Bees, Butterflies, Birds and Other Animals

Telling Our Way to the Sea:  A Voyage of Discovery in the Sea of Cortez

The Incidental Steward: Reflections on Citizen Science

Wolves in the Land of Salmon

I Promise Not to Suffer:  A Fool for Love Hikes the Pacific Crest Trail

Closer to the Ground: An Outdoor Family’s Year on the Water, in the Woods and at the Table

Everest: The West Ridge.

The Emerald Mile:  The Epic Story of the Fastest Ride in History Through the Heart of the Grand CanyonEmerald Mile

The Appalachian Trail: Celebrating America’s Hiking Trail

A World in One Cubic Foot: Portraits of Biodiversity

Travels with Gannon and Wyatt: Botswana

The Kid’s Outdoor Adventure Book: 448 Great Things to Do in Nature Before You Grow Up

Your Guide to the National Parks: The Complete Guide to All 58 National Parks

Snow Travel: Skills for Climbing, Hiking, and Moving Across Snow

Butterflies of Indiana:  A Field Guide

The Crossley ID Guide: Raptors

The Field Guide to Yellowstone and Grand Teton National Parks

A great year of books!

What do you think? Leave a comment.

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Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

<rel=”author” link=” https://plus.google.com/u/0/b/112453188060350225356/” />

 

 

#RecreationLaw, #Recreation-Law.com, #OutdoorLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #law, #TravelLaw, #JimMoss, #JamesHMoss, #Tourism, #AdventureTourism, #Rec-Law, #RiskManagement, #CyclingLaw, #BicyclingLaw, #FitnessLaw, #Recreation-Law.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, #RecreationLaw, #@RecreationLaw, #Cycling.Law, #SkiLaw, #Outside.Law, #Recreation.Law, #RecreationLaw.com, #OutdoorLaw, #RecreationLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #Law, #TravelLaw, #JimMoss, #JamesHMoss, #AttorneyatLaw, #Tourism, #AdventureTourism, #RecLaw, #RecLawBlog, #RecreationLawBlog, #RiskManagement, #HumanPowered, #HumanPoweredRecreation,# CyclingLaw, #BicyclingLaw, #FitnessLaw, #RecreationLaw.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, sport and recreation laws, ski law, cycling law, Colorado law, law for recreation and sport managers, bicycling and the law, cycling and the law, ski helmet law, skiers code, skiing accidents, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, Recreational Lawyer, Fitness Lawyer, Rec Lawyer, Challenge Course Lawyer, Ropes Course Lawyer, Zip Line Lawyer, Rock Climbing Lawyer, Adventure Travel Lawyer, Outside Lawyer, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, #RecreationalLawyer, #FitnessLawyer, #RecLawyer, #ChallengeCourseLawyer, #RopesCourseLawyer, #ZipLineLawyer, #RockClimbingLawyer, #AdventureTravelLawyer, #OutsideLawyer, Good Samaritan, Samaritan, First Aid, NOBA, National Outdoor Book Awards, Winners, Books, Guidebooks

 

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When releases do not work: Employees and Workers Compensation

State Law prohibits releases for employees if they are covered by Worker’s Compensation.

Prior to the creation of Worker’s Compensation, if an employee was injured at work he had to sue his employer and prove the employer was negligent to recover for his injuries. This created problems for both parties. Injured employees went bankrupt attempting to win a suit and employers injured employees rather than keeping workplaces safe. It was cheaper to fight a lawsuit then make a workplace safe.

With the creation of worker’s compensation the employers and employees both gave up and received benefits. Basically, in return for not suing the employer the employee receives medical care and some of their lost wages.

An employee gives up the right to sue the employer if they accept worker’s compensation benefits. The employer is required to carry worker’s compensation on employees or they can suffer fines or damages levied by the state or if sued by the employee additional damages over what are owed.

Colorado Statutes state that if you accept worker’s compensation you give up other rights to sue.

C.R.S. §§ 8-41-104. Acceptance as surrender of other remedies

An election under the provisions of section 8-40-302 (5) and in compliance with the provisions of articles 40 to 47 of this title, including the provisions for insurance, shall be construed to be a surrender by the employer, such employer’s insurance carrier, and the employee of their rights to any method, form, or amount of compensation or determination thereof or to any cause of action, action at law, suit in equity, or statutory or common-law right, remedy, or proceeding for or on account of such personal injuries or death of such employee other than as provided in said articles, and shall be an acceptance of all the provisions of said articles, and shall bind the employee personally, and, for compensation for such employee’s death, the employee’s personal representatives, surviving spouse, and next of kin, as well as the employer, such employer’s insurance carrier, and those conducting their business during bankruptcy or insolvency.

Georgia Statutes state:

O.C.G.A. § 34-9-11 (2013)

§ 34-9-11.  Exclusivity of rights and remedies granted to employee under chapter; immunity granted to construction design professionals

(a) The rights and the remedies granted to an employee by this chapter shall exclude all other rights and remedies of such employee, his personal representative, parents, dependents, or next of kin, at common law or otherwise, on account of such injury, loss of service, or death; provided, however, that no employee shall be deprived of any right to bring an action against any third-party tortfeasor, other than an employee of the same employer or any person who, pursuant to a contract or agreement with an employer, provides workers’ compensation benefits to an injured employee, notwithstanding the fact that no common-law master-servant relationship or contract of employment exists between the injured employee and the person providing the benefits, and other than a construction design professional who is retained to perform professional services on or in conjunction with a construction project on which the employee was working when injured, or any employee of a construction design professional who is assisting in the performance of professional services on the construction site on which the employee was working when injured, unless the construction design professional specifically assumes by written contract the safety practices for the project. The immunity provided by this subsection to a construction design professional shall not apply to the negligent preparation of design plans and specifications, nor shall it apply to the tortious activities of the construction design professional or the employees of the construction design professional while on the construction site where the employee was injured and where those activities are the proximate cause of the injury to the employee or to any professional surveys specifically set forth in the contract or any intentional misconduct committed by the construction design professional or his employees.

(b) As used in subsection (a) of this Code section, the term “construction design professional” means any person who is an architect, professional engineer, landscape architect, geologist, or land surveyor who has been issued a license pursuant to Chapter 4, 15, 19, or 23 of Title 43 or any corporation organized to render professional services in Georgia through the practice of one or more such technical professions as architecture, professional engineering, landscape architecture, geology, or land surveying.

(c) The immunity provided by this subsection shall apply and extend to the businesses using the services of a temporary help contracting firm, as such term is defined in Code Section 34-8-46, or an employee leasing company, as such term is defined in Code Section 34-8-32, when the benefits required by this chapter are provided by either the temporary help contracting firm or the employee leasing company or the business using the services of either such firm or company. A temporary help contracting firm or an employee leasing company shall be deemed to be a statutory employer for the purposes of this chapter.

Illinois law states:

§ 820 ILCS 310/5. (Text of Section WITH the changes made by P.A. 89-7, which has been held unconstitutional) [Exclusive remedy against employer; third party liability]

Sec. 5. (a) There is no common law or statutory right to recover compensation or damages from the employer, his insurer, his broker, any service organization retained by the employer, his insurer or his broker to provide safety service, advice or recommendations for the employer or the agents or employees of any of them for or on account of any injury to health, disease, or death therefrom, other than for the compensation herein provided or for damages as provided in Section 3 of this Act [820 ILCS 310/3]. This Section shall not affect any right to compensation under the “Workers’ Compensation Act” [820 ILCS 305/1 et seq.].

No compensation is payable under this Act for any condition of physical or mental ill-being, disability, disablement, or death for which compensation is recoverable on account of accidental injury under the “Workers’ Compensation Act“.

Consequently the battle in worker’s compensation cases is whether or not someone was an employee. Several people are automatically excluded; first independent contractors are not employees. Interns are probably a revolving area of the law, and are probably moving close to being called employees. Several recent federal regulatory changes have required more education for interns and several lawsuits have resulted in interns receiving pay. If interns are paid, then they are employees covered under worker’s compensation.

Interns that have been injured and not covered by worker’s compensation are prevented from recovering because of state law, not because of unequal bargaining power.

The prohibition against lawsuits does not extend to malfunctioning equipment or any third party that might have caused the injury. An example would be an employee working on a road that is hit and injured by a car. The employee’s worker’s compensation would cover his lost wages and medical bills. The injured employee would still sue the driver of the car. However the worker’s compensation insurance company would have the right to recover any damages first before the injured employee based on its subrogation rights.

Simply put, an injury on the job provides guarantees not lawsuits. Those guarantees vary by state, but generally it means 100% of the injured employee’s medical bills are paid and a percentage of their income is replaced. If necessary additional retraining and/or long term disability if the injury is severe enough or permanent.

Employers don’t have to worry about being sued and employees do not have to worry about any defenses to their claims. Statues state that Assumption of the Risk is not a defense to a worker’s comp claim. (C.R.S. 8-41-101 (2013))

8-41-102. Liability of employer complying

An employer who has complied with the provisions of articles 40 to 47 of this title, including the provisions relating to insurance, shall not be subject to the provisions of section 8-41-101; nor shall such employer or the insurance carrier, if any, insuring the employer’s liability under said articles be subject to any other liability for the death of or personal injury to any employee, except as provided in said articles; and all causes of action, actions at law, suits in equity, proceedings, and statutory and common law rights and remedies for and on account of such death of or personal injury to any such employee and accruing to any person are abolished except as provided in said articles.

There is no litigation between employers and employees any more. Now that type of litigation resolves around whether or not someone was an employee. If you are an employer, make sure every person understands that situation and you can prove it, either in writing or some other way. You also must be able to prove that someone is not an employee according to the law. Just saying someone is not an employee is not enough.

Incorrect Articles

Waivers, Employer/Employees, and Bargaining Position

Employer/Employee Waiver Enforced Despite Unequal Bargaining Power

Waiver Protects Chimp Sanctuary from Suit by College Intern

What do you think? Leave a comment.

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Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

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By Recreation Law    Rec-law@recreation-law.com      James H. Moss         #Authorrank

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Grand Canyon Re-Seeding Project Results

Grand Canyon National Park implemented the Granite Camp Pilot StewardshipIMG_2365
Project during the summer of 2012 with uncertainty about the potential for
success and how the greater river community would perceive and become
involved in the project. Granite Camp is located on river left at 93.9 Mile
at the top of Granite Rapid.

During the first year, over 100 volunteers on NPS, commercial and
self-guided river and backpacking trips removed tamarisk trees, planted
native plants and/or spent an hour watering the plants in the blazing hot
sun. Once again, the river community has demonstrated its incredible passion
for the canyon. Grand Canyon National Park thanks everyone who participated
in the project and contributed to its success; it would not have been
possible without the support of the entire community. Over 20 self-guided
river trips stopped and watered the site this summer!

With the help of numerous volunteers, the park planted a total of 662 native
plants in the camp this year (123 trees, 244 shrubs, and 295 grasses). ThereGCRG BW LOGO High Res (2)
were some challenges- the fluctuating water levels washed away some of the
grasses, sedges and coyote willow and only half of the Goodding’s willow and
cottonwood pole plantings survived.

According Grand Canyon National Park plant biologist Melissa McMaster, this
is a pilot project, and the park has learned many lessons and had some great
successes! McMaster noted “We had very high survival for all of the other
native plant species: the datura are poised to take over the site and the
mesquite grew almost an inch a week during the summer. The Goodding’s willow
and cottonwoods that were planted near the river camp that did not survive
the summer will be replaced in November 2013 with the goal of continuing to
create shade and habitat on the upper end of the camp.”

Biologists plan to keep watering for one more year to get the plants fully
established, and they need to track the number of times the site gets
watered so they can use the data to develop plans for future restoration
projects. This year, there will be an ammo can on site (next to the sign)
and when river runners water, they can just write their names down in the
notebook; no more trying to remember to send an email after a trip.

This past summer it took about an hour for a full river trip to water the
entire site and the park anticipates about the same, maybe a little less,
this coming year. “It is a great way to engage and inspire your trip!” says
McMaster.

If you are interested in watering on your trip, email
melissa_mcmaster and she will provide you with instructions, a map
and gratitude. You may also reach her by phone at 928-638-7465.

McMaster would like to thank all who participated in the project this year
and she looks forward to working with even more self-guided river runners in
the future!


CAEE Teaching Outside the Box Call for Presenters

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The EE News YOU needOctober 2013 Newsletter

TOTBSessionsDue Nov 12

Call for Session Proposals:

Teaching OUTSIDE the Box Conference 2014

Share your ideas, research, programs, and techniques with your peers at Teaching OUTSIDE the Box 2014

Colorado’s Conference on Environmental Education

Date: Thursday, March 20-Saturday, March 22

Location: Denver (Currently finalizing exact location and will announce soon.)

Teaching Outside the Box

The tagline for this year’s Teaching OUTSIDE the Box (TOTB) conference is: Share, EEvolve, Grow- Celebrating the Voices of Environmental Education

This relates to environmental education(EE) in the past and present in Colorado and the evolution of EE towards the future. We look forward to seeing sessions that highlight this.

______________________________

Submitting Your Proposal

Contribute your expertise and help keep Teaching OUTSIDE the Box one of the most anticipated and respected professional development opportunities for environmental educators in Colorado!

The conference will offer a variety of sessions, an inspiring keynote, many opportunities for networking and discovering new resources, tools and techniques.

We encourage session proposals that highlight exemplary and innovative EE programming from formal and non-formal educators! We are also looking for sessions for audiences that are both newer to the field of EE and have been involved for several years.

Submit your online session proposal by

Tuesday, November 12.

For more information about presenting and the online application, click here.

____________________________

Other Conference Details:

New Changes to TOTB: Over the summer CAEE collected feedback on future Teaching OUTSIDE the Box Conferences. We listened to your feedback and made two significant changes to our conference. We have moved the date of the conference to March and have conference sessions on both a work day and weekend date to accommodate various schedules-starting with a kick-off event on Thursday evening.

Scholarships: Limited scholarships are available for conference attendees. The scholarship application will be available in late-October.

Registration: Online conference registration will be available by mid-November.

89.pngBreakfastClassroom teachers, environmental education providers, club leaders, natural resource professionals and more are all powerful voices in ensuring that Coloradans have the knowledge and skills to make informed decisions about the environment. These voices become even stronger collectively as part of the Colorado Alliance for Environmental Education. Join us to celebrate and support our collective voice.

Register to join us today! (required)

Guests are invited to take advantage of all the environmental education opportunities the museum has to offer after the event. Museum entrance fees are included with your registration.

We welcome you to invite friends and colleagues who share our passion for environmental education to this inspiring event!

Can’t attend but would still like to support EE in Colorado or Get involved in CAEE? Click Here

EE Jobs, Internships, and Volunteer OpportunitiesjobsPosition: Southwest Conservation Corps Program Director position open in Durango, CO

CORRP Mile High Youth Corps seeks Project Manager: Energy & Water Conservation 1 Attachment

Position Openings at Earth Force

Flood clean-up help needed Oct 27th at Bluff Lake!!

Due Oct 30-Roaring Fork Conservency-Hiring Watershed Education Director

History Colorado Job Opportunity – Regional Museums and Affiliates Director

Apply by Feb 15- ACES Summer Naturalist Position

Apply by Oct 20- Watershed Education Director at Roaring Fork Conservancy

CU Boulder Environmental Studies Internship Fair October 24th

Bookkeeper position, Colorado Mountain Club

Apply by December 2-Education Intern Position – Audubon Society of Greater Denver

EE Training and Professional DevelopmentprofdevNov 8-USBCG Green Schools conference

Trail Blazers Program: training young adults to take on the major, global environmental issues

Apply for Master in Environmental Management at Western State Colorado University

Upcoming Teacher Workshops at the Denver Zoo

Free Fall Webinars: Climate Change and Water in the West

Upcoming fall Green Teachers webinars

Fall DMNS workshops

Teacher Enhancement Fall 2013 CSM Courses Are Available

Upcoming Project Learning Tree Workshops

Colorado Science Education Network meetings for 2013-14

Oct 31-Nov 3-Association for Experiential Education International Conference-Denver

eventsEE Events and OpportunitiesYampatika Winter Weekly Programs Announced!

H2O Outdoors- FREE Keystone Overnight Program for High School Students

Front Range Bioneers: Nov. 8-10 – Registration is Open!

Oct 26-Colorado Mtn Club-Youth Forest Skills and Tree Climbing Workshop

EE Funding Opportunities and ContestsfundingDue Nov 19- Green Ribbon Schools Award

Apply for a Capacity Building Grant by Oct. 30

EE Grant Opportunities

Apply Now for a Merrell Pack Project Grant and Get More People Outside and Active!

Assistance for Schools- Colorado Energy Office Energy Management Assistance Program

Annie’s Homegrown Sustainable Agriculture Scholarship

Oct 31 Due- Whole Kids Foundation School Garden Grants

Due Oct 31- Georgia- Pacific Foundation Grant

Due Nov 19- Green Ribbon Schools Award

EE Resources and ToolsresourcesResource Guide for Teachers – workshops, assemblies, field trips – SCC Directory for Schools

Article- Get your Students Outside & Still Meet your State Standards

NWF EcoSchoolsGet Ready for a Green School Year

An Ounce of Nutrition- Food & Nutrition Ed Curriculum for Middle/High Schools

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Posting of resources or events does not constitute endorsement of those materials or activities by the Colorado Alliance for Environmental Education or sponsors of CAEE.
If you have an announcement for CAEE’s Newsletter,
please email by the 10th of each month.Michelle Mendieta, Administrative and Program Assistant
Phone: 303-273-9527
Fax: 303-273-5780

E-mail: infohttp://www.caee.org


OARS has openings for 2 people on a river trip next week

Greetings Adventurers:OARS 2

As you probably know, Grand Canyon National Park opened again this last week after the government shutdown got resolved. This means that we are able to operate our river trips again to make those signed up for our October trips very happy as we operate our last two trips of the season – during the fall’s optimum weather.

Unexpectedly, we have room for two lucky people who are available for spontaneous travel starting this next Monday. Our 12-day trip, traveling from Phantom Ranch to Diamond Creek October 28 – November 8, has two seats available. Please call for details.

gcimage

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This trip offers wonderful photography, great hiking opportunities and nice traveling companions! http://www.oars.com/grandcanyon/dories/phantomranch-diamondcreek.html

Don’t hesitate to contact me at georgew@oars.com or 800-346-6277.

Sincerely, George

George Wendt
O.A.R.S. Companies, Inc.
Outdoor Adventure River Specialists
P O Box 67
Angels Camp, CA 95222
209-736-4680
209-736-4677 ext 4785

Unique Vacations
Personal Service
Spectacular Memories
http://www.oars.com


Customer Service means the Buck Stops where the customer is, not where the boss is

Teach and empower your staff to deal with problems immediately rather than passing the problem to someone else.

This article is great. The title is 5 Words That Customers Absolutely Hate. Those five words are “That is not my responsibility.” Customers don’t know that your uniform does not cover that area of responsibility. Ski areas are a classic example of sending customers to someone else to solve a problem.

Everyone at a ski resort wears a uniform. However, the only thing that guests know is one uniform has a white cross on their back, and that is the best one. Every other uniform means something to the ski area staff, but nothing to the guests. Guests only know that you have a uniform or name tag, and that should be enough.

On top of that, why take a problem and intensify it. A customer has a problem. Instead of using a radio at a ski area or a phone, you send the customer to someone else.

Do Something

Train your entire staff to deal with all the customer problems. Sending a customer to someone else just magnifies the problem, it does not solve it. It increases the staff time spent on the problem; it does not save time. It makes customers mad; it does not solve problems.

See 5 Words That Customers Absolutely Hate

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

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Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog:www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com         James H. Moss         #Authorrank

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#AdventureTourism, #AdventureTravelLaw, #AdventureTravelLawyer, #AttorneyatLaw, #Backpacking, #BicyclingLaw, #Camps, #ChallengeCourse, #ChallengeCourseLaw, #ChallengeCourseLawyer, #CyclingLaw, #FitnessLaw, #FitnessLawyer, #Hiking, #HumanPowered, #HumanPoweredRecreation, #IceClimbing, #JamesHMoss, #JimMoss, #Law, #Mountaineering, #Negligence, #OutdoorLaw, #OutdoorRecreationLaw, #OutsideLaw, #OutsideLawyer, #RecLaw, #Rec-Law, #RecLawBlog, #Rec-LawBlog, #RecLawyer, #RecreationalLawyer, #RecreationLaw, #RecreationLawBlog, #RecreationLawcom, #Recreation-Lawcom, #Recreation-Law.com, #RiskManagement, #RockClimbing, #RockClimbingLawyer, #RopesCourse, #RopesCourseLawyer, #SkiAreas, #Skiing, #SkiLaw, #Snowboarding, #SummerCamp, #Tourism, #TravelLaw, #YouthCamps, #ZipLineLawyer, Customer Service, CustomerService, #CustomerService, #GuestService, Guest Service, Ski Area, #SkiArea, #Uniform,

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CAEE Changemaker Breakfast: A great opportunity to become involved in Environmental Education in Colorado

From: CAEE-Colorado Alliance for Environmental Education [mailto:director@caee.org]
Sent: Friday, October 04, 2013 11:02 AM
To: jhmoss@gmail.com
Subject: Nov 13- Join CAEE for the Changemaker Breakfast

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Celebrating the Voices of Environmental Education. The Changemaker Breakfast, An inspirational event to grow the Colorado Alliance for Environmental Education. Wednesday, November 13, 2013. 9:00-10:00am. Denver Museum of Nature and Science. 2001 Colorado Blvd, Denver, CO 80205. No fee to attend.
Classroom teachers, environmental education providers, club leaders, natural resource professionals and more are all powerful voices in ensuring that Coloradans have the knowledge and skills to make informed decisions about the environment. These voices become even stronger collectively as part of the Colorado Alliance for Environmental Education. Join us to celebrate and support our collective voice.Register to join us today! Can’t attend but would still like to support EE in Colorado or Get involved in CAEE? Click Here.

Guests are invited to take advantage of all the environmental education opportunities the museum has to offer after the event. Museum entrance fees are included with your registration.

We welcome you to invite friends and colleagues who share our passion for environmental education to this inspiring event!

CAEE Logo Simple BWCOLORADO ALLIANCE FOR ENVIRONMENTAL EDUCATION152060 South Golden Road

Golden, Colorado 80401

303-273-9527

COLORADO ALLIANCE FOR ENVIRONMENTAL EDUCATION | 152060 South Golden Road | Golden | CO | 80401