Every legal problem does not have to have a legal solution. Sometimes you can just think!Posted: January 8, 2014
Damned if you do, Damned if you don’t really means you need to think
harder. Don’t make a rule or requirement; create a solution, solve the problem. Incentivize your employees to get training, advanced first aid training, and you avoid the legal problems and create a better work environment. Make a rule live and die by it. Provide training, incentive’s hire right and you don’t need the rule.
An article was posted recently about how outfitters and guides are damned if they do and damned if they don’t. The issue was whether the outfitter should require their employee/guides to have first aid training. Legally, the answer was a mixed bag; whatever decision you the outfitter made would both increase and decrease your risk. The article was 100% correct………legally.
However, that is not the end of the discussion (it was the end of the article). There are several ways you could have guides who have first aid training without making a rule.
1. The easiest way is to hire guides with first aid training. It does not have to be a requirement; it is just something you look for in an employee.
2. You could provide incentives to your employees to go get first aid training. You could provide paid study time, study help or even pay for successfully passing a first aid training course. All are relatively cheap, provide a great benefit to both the guide and the employee, provide your guests with first aid trained guides and not put your neck in a noose.
3. You can pay guides more who are first aid trained. Simply, the more training you have the more money you can make. Basic first aid provider with an eight-hour card is paid less than an EMT.
4. You can make first aid training a requirement for promotions or pay raises. If you say that your chances of getting a pay raise or a promotion is greater with first aid training do you think your employees will go get trained?
5. You can do the training yourself. One ski area I worked at became an EMT instructional organization and twice a week provided free EMT classes to its employees. By the end of the ski season, the number of EMT’s doubled on the ski patrol.
You can take a Red Cross Instructor course and the required first aid courses and quite soon become a Red Cross first aid instructor.
Teaching your guide’s first aid is the best first aid training your guests could ever hope for. Your guides will be trained in the problems your business sees. They will be trained with the equipment you carry and use. (I can’t tell you how many times I’ve come across a problem and dug through someone else’s first-aid kit hoping they had a particular item.)
Your guides trained by you in the real problems they may face with the equipment they will be
Here are five simple solutions to the problem. All solve the problem without creating a damned if you do, damned if you don’t situation. More importantly you have created an incentive in your employees without making rules, to help your employees and your business get better!
Remember Marketing makes promises that Risk Management has to pay for? Man times outfitters advertise the first aid training of their guides; that is Marketing. What if you have made the promise that your guides do have first aid training? What if they don’t?
An example of how that could occur?
You advertise that each trip will have at least one EMT on the trip. The trip has four guides; one EMT and three basic first aiders. Halfway through the trip the EMT is evacuated. The trip can go on with three guides. However, what is going to have if someone is injured after the EMT has left the trip?
Have you not broken one of your own marketing rules? Have you not breached the standard of care you advertised to your guests?
You can always answer your quest’s questions. “Yes, we try to have an EMT on every trip, and all of our guides have first aid training.” Answering a question is not something on your website or brochure that will come back to haunt you.
Solve the problem; don’t legally put yourself in a box to become a target.
What do you think? Leave a comment.
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