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Make sure you understand what the other side is saying

Solving problems means listening and understanding first, solving the problem second.

As an attorney, I was trained to solve the problem. Ignore the symptoms and just solve the problem. However, that does not work outside of the law. In fact, if you follow that idea, you can turn a problem into a legal problem.

What do you need to do?

1.   Listen

2.   Make sure you understand.

You may not be able to solve the problem, but you can go a long way in smoothing the situation if you listen to the symptoms.

People just want you to care.

The first step in listening is making sure you understand what the person is saying. Ask questions to make sure you understand and to show you are trying to understand.

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See http://rec-law.us/XwOLNR

How often have you left a conversation and thought you understood what you need to do, only to find out later you either did not understand or did something that was no longer needed because you did not realize you needed to listen, not respond.

Listen first, and then respond.

Many times a person just needs to vent or have someone listen to them. Listening may solve the problem.

What do you think? Leave a comment.

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By Recreation Law  Rec-law@recreation-law.com      James H. Moss         Jim Moss

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