Family of slain girl would waive damages to learn more about what happened

Lawsuits are not money a lot of the time; they are about emotions, finding out why.

This is outside the area of Outdoor Recreation; however it has value to all of us. The family of a girl killed by a gunman in school has offered to waive damages if they can learn more about what happened.

It is a scary, chilling terrible story, but what is important is why this offer. They just want to know why and to try and make sure it does not happen again.

See Father of Claire Davis to district: Provide information, avoid lawsuit

More articles about this issue:

It’s Not Money                                                    http://rec-law.us/zxmmqy

Why do people sue? Not for the money.                 http://rec-law.us/A0866T

Serious Disconnect: Why people sue.                      http://rec-law.us/wm2cBn

Her life is permanently changed, but she really wants an apology       http://rec-law.us/yHjVn0

Money is important in some lawsuits, but the emotions that starts a lawsuit. http://rec-law.us/xbSs4M

A Church wants to apologize and the insurance company for the church panics. What else would you expect a church to do?                          http://rec-law.us/zI0FUI

Great article on why some corporate apologies fall short and they are not sincere                                                        http://rec-law.us/xb1uVb

Keep customers and turn possible plaintiffs into PR teams for you       http://rec-law.us/12maA6Q

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2015 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

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Facebook Page: Outdoor Recreation & Adventure Travel Law

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By Recreation Law    Rec-law@recreation-law.com         James H. Moss

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Keep customers and turn possible plaintiffs into PR teams for you

Dealing with a problem or a possible lawsuit is good customer service. Just keep it as customer service.

This article describes a major problem that Zipcar founder Robin Chase discovered and how she dealt with it.

Zipcar

Zipcar (Photo credit: Wikipedia)

Basically, she found out that she had screwed up her pricing and had to increase her prices by 25%. She was panicked that she would lose this new company because her customers would leave. She sent out an email carefully explaining that she had screwed up, apologized and waited.

The next day she went to work not knowing if she would have any customers.

When I opened the door to the office, one of the employees flashed me the thumbs-up. We had 21 replies. Nineteen of them said, “You know, we thought it was way too cheap. We love the service–don’t worry about it.” Two people wrote angry letters. I called both, apologized, and explained that the company could not survive at those prices. Neither one quit. One even went on to become one of our biggest champions and did a lot of PR for us.

Think about it, a phone call took a mad customer and turned them into a champion for your business.

Zipcar is a success, now owned by Avis and so is Robin Chase!

This same issue works for injured people at your recreation program. Nothing changes when a guest is injured that they are now plaintiffs. If they have not changed, then why should we change or change how we deal with them.

1.   Immediately deal with the problem.

2.   Immediately solve the problem if you can.

3.   If you can’t solve the problem, solve all the little irritating issues that you can.

4.   Be honest

5.   Don’ run away, don’t hide, don’t pass on the problem.

Deal with it!

See Robin Chase: How I Survived a Huge Screw-up

More ideas on dealing with disasters

10 Signs of Great Risk Management               http://rec-law.us/sUzpHT

7 Mistakes Made by People who are called Defendant       http://rec-law.us/stli09

Crisis Response                                           http://rec-law.us/ul6Nrl

Reasons Why People Sue                              http://rec-law.us/uZ5RKR

Ten Commandments of Dealing with People in a Crisis       http://rec-law.us/KoI8Xo

What do you think? Leave a comment.

If you like this let your friends know or post it on FaceBook, Twitter or LinkedIn

Copyright 2013 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog: www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law  Rec-law@recreation-law.com      James H. Moss         Jim Moss

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Serious Disconnect: Why people sue.

One of the common themes you see running through these posts is the “disconnect” between the plaintiff and defendants in a lawsuit. This disconnect is between what the plaintiff is asking for and what the defendant believes the plaintiff wants. The defendant always believes the plaintiff wants money. The only thing a court can provide is money, no matter what the plaintiff may want. When you read the plaintiff’s statements however plaintiffs rarely are asking for money. Plaintiff’s want answers, want a response, and want to know why.

Defendants are prevented by insurance companies and attorneys from dealing with possible plaintiffs because insurance companies and attorneys know their client will make the lawsuit worse. (For proof read the back of your automobile insurance card.) This is where the disconnect starts. The plaintiff has a question and the defendant is not allowed to answer the question.

An article in The Chronicle of Higher Education titled Family Uses Web Site to Publicize Their Son’s Injury at Camp Run by Community College is a perfect example of these issues.

The facts of the original case have been broadcast in the media and on the web but need to be reviewed here. Twelve year old Adam E. Dzialo had gone to a summer camp run by Greenfield Community College. During a whitewater activity Adam’s foot was caught and he was submerged for several minutes suffering permanent brain damage. Adam is now minimal functional, paralyzed and unable to hear.

The college had just undergone an Association of Experiential Education accreditation review where the review report alleged stated the whitewater program needed more instructors.

Accrediting Program Increases Liability Exposure

This accreditation report created the issue in everyone’s mind that has continued to plague the college. If the “group” you paid to come in and review you said to add more instructors, why did you not add more instructors? This also highlights the risk of asking a group to come in and review you. If you are not going to heed the review, don’t ask for the review. Someone else may look at the review.

Plaintiff’s filed suit

Adam Dzialos parents filed suit against the college. However the college was protected by government immunity and that lawsuit was dismissed. The parents then sued for violation of Adam’s civil rights in Federal District Court. This is a way to get around the governmental immunity defense in most states, but the damages are much more limited in this type of lawsuit.

The Dzialos have now set up a website to publicize their son’s progress and their issues with the college.

Plaintiff’s comments about the suit

Of greater interest though are comments the Dzialos have made about the website and the college. The following statements have been reported to the media.

“They [Dzialos] wanted to know why only one of the camp’s two counselors was on hand for a white-water river rescue exercise that day.”

“They wanted to know why they were not notified first by college officials but nearly two hours later by the hospital where their son was taken for treatment.”

“….the Dzialos say they have gotten little response from officials at the Massachusetts college.”

“….and to help educate the community about camp safety.”

“But they say what they really want is an apology from the institution.”

“”Instead of dealing with all these issues of honesty, they would rather protect their mortar and bricks,” says Adam’s father, Philip A. Dzialo.”

“”I’m hoping that there is enough community response that the college will say, Because these are our consumers, we should sit down with these people and hear what they have to say,” he says.”

The only statement indicating the Dzialos want any money out of the college is this last one and it is not a quote.

“So they decided to set up a Web site to provide information about their son’s rehabilitation progress and to pressure the college to assume some responsibility for his injuries.”

At the same time, this statement could also mean they want the college to acknowledge they are wrong, which does not necessarily mean they want money. The medical bills have forced the Dzialos to file bankruptcy.

Although by this point, money is probably necessary to ease the issues facing the family. But the amount of money might be significantly reduced if the college agrees to meet and accept responsibility for what occurred. There is a fear that apologizing will prove liability, but that is not the case. No lawsuits have ever shown an apology to be more than an apology. Several states protect apologies from being used as a statement of liability and if made during settlement negotiations the apology cannot be used in court.

The Disconnect

The college knows, because their attorney and insurance company have told them so, that the Dzialos want money. The Dzialos attorney wants money that is how he or she makes a living. But the Dzialos have never made a statement that they want money! They want answers

This is a serious disconnect. And it pervades our society. One side is convinced it knows what the other side wants, no matter how many times they are told differently. No matter what, the only thing one side can get is money and the only thing the other side is allowed to give is money. Yet neither wants to deal in that medium

What do you think? Leave a comment.

Copyright 2011 Recreation Law (720) Edit Law, Recreation.Law@Gmail.com

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