2 Days packed with information you can put to use immediately. Information compiled from 30 years in court and 45 years in the field.
Day 1 February 24, 2017: Assumption of the Risk (legalese for educating your clients)
What paperwork works to keep you out of court and what paperwork sends you to court.
Day 2 February 25, 2017: Risk Management Plans & How to deal with an incident
1. Assumption of the Risk
1.1. Still a valid defense in all states
1.2. Defense for claims by minors in all states
1.3. Proof of your guests assuming the risk is the tough part.
1.3.1. Paperwork proves what they know
1.3.2. The best education is from your website
2.1. Where they work
2.1.1. Where they work for kids
2.2. Why they work
2.2.2. Exculpatory Clause
2.2.3. Necessary Language
2.2.4. What kills Releases
126.96.36.199. Jurisdiction & Venue
188.8.131.52. Assumption of the Risk
184.108.40.206. Negligence Per Se
3. Risk Management Plans
3.1. Why yours won’t work
3.2. Why they come back and prove your negligence in court
3.2.1. Or at least make you look incompetent
3.3. What is needed in a risk management plan
3.3.1. How do you structure and create a plan
3.3.2. Top down writing or bottom up.
220.127.116.11. Goal is what the front line employee knows and can do
4. Dealing with an Incident
4.1. Why people sue
4.2. What you can do to control this
4.2.1. Integration of pre-trip education
4.2.2. Post Incident help
4.2.3. Post Incident communication
Put the date on your calendar now: February 24 and 25th 2017 at Montreat College, Montreat, NC 28757
$399 for both days and the book!
For more information contact Jim Moss firstname.lastname@example.org
To register contact John Rogers, Montreat College Team and Leadership Center Director, email@example.com (828) 669- 8012 ext. 2761
Dealing with a problem or a possible lawsuit is good customer service. Just keep it as customer service.
This article describes a major problem that Zipcar founder Robin Chase discovered and how she dealt with it.
Basically, she found out that she had screwed up her pricing and had to increase her prices by 25%. She was panicked that she would lose this new company because her customers would leave. She sent out an email carefully explaining that she had screwed up, apologized and waited.
The next day she went to work not knowing if she would have any customers.
When I opened the door to the office, one of the employees flashed me the thumbs-up. We had 21 replies. Nineteen of them said, “You know, we thought it was way too cheap. We love the service–don’t worry about it.” Two people wrote angry letters. I called both, apologized, and explained that the company could not survive at those prices. Neither one quit. One even went on to become one of our biggest champions and did a lot of PR for us.
Think about it, a phone call took a mad customer and turned them into a champion for your business.
Zipcar is a success, now owned by Avis and so is Robin Chase!
This same issue works for injured people at your recreation program. Nothing changes when a guest is injured that they are now plaintiffs. If they have not changed, then why should we change or change how we deal with them.
1. Immediately deal with the problem.
2. Immediately solve the problem if you can.
3. If you can’t solve the problem, solve all the little irritating issues that you can.
4. Be honest
5. Don’ run away, don’t hide, don’t pass on the problem.
Deal with it!
More ideas on dealing with disasters
What do you think? Leave a comment.
Copyright 2013 Recreation Law (720) Edit Law
Facebook Page: Outdoor Recreation & Adventure Travel Law
Mobile Site: http://m.recreation-law.com
By Recreation Law Recfirstname.lastname@example.orgJames H. Moss Jim Moss
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