Cane Creek Recalls Bicycle Shocks Due to Risk of InjuryPosted: November 2, 2014
Cane Creek Cycling Components
DBINLINE Rear Shock
Units: About 5,000 in the US and 500 in Canada
Year Manufactured: 2014
Incidents/Injuries: Cane Creek has received four complaints from customers, one of which involved a report of injury with bruises in the midsection.
Sold: Distributors and retailers globally from May 2014 through September 2014 for about $495 each or included in the price of the bike.
Description: This recall involves Cane Creek Cycling Components DBINLINE bicycle rear shock absorbers. The shocks are marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. HSR on the shock is decreased by turning the adjuster counter-clockwise and increased by turning it clockwise. The incorrect graphics present the opposite; that is, the plus(+) and minus(–) symbols are switched. The consumer can be misled or confused when adjusting HSR on these shocks. The shocks come in black anodized aluminum with the words “INLINE” marked on the air can portion of the shock and are attached to a full-suspension mountain bike frame. Recalled products have a serial number on the underside of the top valve body in the following ranges: AA00002 – AA07304 and SA00077 – SA03926.
Hazard: The shock absorber is marked with graphics that incorrectly identify the adjustment directions for High Speed Rebound (HSR) damping. Following these directions will cause unexpected behavior by a bike’s suspension and pose a fall hazard to a rider.
Consumer Contact: Cane Creek Cycling Components at (844) 490-3663 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at http://www.canecreek.com and click on “Safety and Recall” for recall information.
The shocks were sold separately. To view a full list of mountain bikes that were sold with these shocks, click here: http://www.cpsc.gov/en/Recalls/2015/Cane-Creek-Recalls-Bicycle-Shocks/
Remedy: Consumers should immediately stop using the product and contact Cane Creek for a repair decal kit to correct the HSR adjustment markings on affected product.
Retailers: If you are a retailer of a recalled product you have a duty to notify your customers of a recall. If you can, email your clients or include the recall information in your next marketing communication to your clients. Post any Recall Poster at your stores and contact the manufacturer to determine how you will handle any recalls.
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