Crisis Communication

What do you do when someone gets hurt?

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http://www.slideshare.net/JHMoss/crisis-communication-57527422

Audience:                 Colorado Bicycle Event Coalition

Location:                  REI Downtown, Denver, COlorado

Date:                        January 21, 2016

Presentation:            Crisis Communication

For additional articles on the subject see:

10 Signs of Great Risk Management                                        http://rec-law.us/sUzpHT

7 Mistakes Made by People who are called Defendant         http://rec-law.us/stli09

Crisis Response                                                                           http://rec-law.us/ul6Nrl

Reasons Why People Sue                                                         http://rec-law.us/uZ5RKR

Ten Commandments of Dealing with People in a Crisis      http://rec-law.us/KoI8Xo

Remember the law changes constantly, this presentation may be out of date. Check back at www.recreation-law.com and with your attorney to make sure the information is still valid.

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Copyright 2016 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

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Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog: www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com         James H. Moss         #Authorrank

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#AdventureTourism, #AdventureTravelLaw, #AdventureTravelLawyer, #AttorneyatLaw, #Backpacking, #BicyclingLaw, #Camps, #ChallengeCourse, #ChallengeCourseLaw, #ChallengeCourseLawyer, #CyclingLaw, #FitnessLaw, #FitnessLawyer, #Hiking, #HumanPowered, #HumanPoweredRecreation, #IceClimbing, #JamesHMoss, #JimMoss, #Law, #Mountaineering, #Negligence, #OutdoorLaw, #OutdoorRecreationLaw, #OutsideLaw, #OutsideLawyer, #RecLaw, #Rec-Law, #RecLawBlog, #Rec-LawBlog, #RecLawyer, #RecreationalLawyer, #RecreationLaw, #RecreationLawBlog, #RecreationLawcom, #Recreation-Lawcom, #Recreation-Law.com, #RiskManagement, #RockClimbing, #RockClimbingLawyer, #RopesCourse, #RopesCourseLawyer, #SkiAreas, #Skiing, #SkiLaw, #Snowboarding, #SummerCamp, #Tourism, #TravelLaw, #YouthCamps, #ZipLineLawyer, Crisis Communication, Crisis, Guests, Injured Guest, Lawsuit Prevention, Cycling, Bicycling, Cycling Event, Colorado Bicycle Event Coalition,

 


Article 8 Tips to Survive Any Crisis has some great ideas I would like to build on for Outdoor Recreation

Crisis means after the initial bleeding/weather/disaster has ended, and you are starting to evaluate.

The 8 points the article speaks to are:

·         Stop, look, and listen.

·         Who, what, when, where, and how.

·         Gather your team.

·         Communication is key.

·         Take care of yourself.

·         Seek advice from mentors and trusted colleagues.

·         Conduct a post-crisis debriefing.

·         Develop a crisis plan.

Each one has an explanation for a business setting. I’ve modified it a bit for the outdoor recreation world.

•       Develop a crisis plan for each employee: If it is larger than a 3×5 card, you have too much information to memorize. You won’t have time to research a book or try to remember a novel in a crisis. What have you got, who you can call, how do you call. That is about it.

        Your entire crisis plan for an organization should be a stack of 3×5 cards. Each card should relate to the supervisor above that employee. Your overall plan should be a simple hierarchy of information.

•       Take care of yourself: If you don’t take care of yourself, you can’t take care of others. If you become a liability, you increase the risk to others. Take care of yourself first and then move on to anyone else who needs help.

•       Stop, look, and listen: Are you in immediate danger? Do you need to move?

•       Where, How, and When: Where are you and how far away is safety, rescue or additional help? How are you going to get to a safe place and then back to civilization? How long is it going to take and when are you going to make it.

•       Gather and Evaluate your team: Who can help, who needs help, who can you rely upon and who do you need to watch. Who is a liability and who are assets.

•       Communication is the key: Let everyone know what you have determined. Let everyone know what they roles are in the situation. Let everyone know to be prepared.

•       Trust yourself: If you have to get associates or guides with you get input but taking in too many voices can create problems rather than solve them. You are the Trip Leader or Guide for a reason. Your experience, rely on it and your training.

•       Conduct a post-crisis debriefing: Beer. Don’t be afraid when you are safe and at home to relax. If you or any member of the team needs to, have them participate in a Critical Incident Stress Debriefing program. However, celebrate your victory.

See 8 Tips to Survive Any Crisis

What do you think? Leave a comment.

If you like this let your friends know or post it on FB, Twitter or LinkedIn

Copyright 2015 Recreation Law (720) Edit Law

Email: Rec-law@recreation-law.com

Google+: +Recreation

Twitter: RecreationLaw

Facebook: Rec.Law.Now

Facebook Page: Outdoor Recreation & Adventure Travel Law

Blog: www.recreation-law.com

Mobile Site: http://m.recreation-law.com

By Recreation Law    Rec-law@recreation-law.com         James H. Moss         #Authorrank

#AdventureTourism, #AdventureTravelLaw, #AdventureTravelLawyer, #AttorneyatLaw, #Backpacking, #BicyclingLaw, #Camps, #ChallengeCourse, #ChallengeCourseLaw, #ChallengeCourseLawyer, #CyclingLaw, #FitnessLaw, #FitnessLawyer, #Hiking, #HumanPowered, #HumanPoweredRecreation, #IceClimbing, #JamesHMoss, #JimMoss, #Law, #Mountaineering, #Negligence, #OutdoorLaw, #OutdoorRecreationLaw, #OutsideLaw, #OutsideLawyer, #RecLaw, #Rec-Law, #RecLawBlog, #Rec-LawBlog, #RecLawyer, #RecreationalLawyer, #RecreationLaw, #RecreationLawBlog, #RecreationLawcom, #Recreation-Lawcom, #Recreation-Law.com, #RiskManagement, #RockClimbing, #RockClimbingLawyer, #RopesCourse, #RopesCourseLawyer, #SkiAreas, #Skiing, #SkiLaw, #Snowboarding, #SummerCamp, #Tourism, #TravelLaw, #YouthCamps, #ZipLineLawyer, Crisis, Survive, Surviving a Crisis, 3×5 Card, CISD, Critical Incident Stress Debriefing, Emergency Plan, Crisis Plan,