Are we using safety as an excuse not to spend time with people? Is here, “wear your helmet” taking the place of let me show you how to ride a bike?
Posted: January 22, 2014 Filed under: Uncategorized | Tags: #Safety, education, first aid, helmet, Outdoor recreation, Protective Gear, Recreation, Safe Gear Leave a commentIs our focus on safety an excuse allowing us to ignore safety? Safety is not in a helmet, padding or rules. Safety is knowing what to do, how to do something and what not to do. Education is safety.
It takes time to teach a kid how to ride a bike. It takes a long time to learn how to rock climb and place
protection. It takes a lifetime; sometimes short, to be a successful mountaineer.
A lot of climbers are taking shortcuts, it is easier to buy experience rather than gain it. However that is at least experience, time, someone to critique, lend support and at the right moment scream “don’t do that!”
You can’t buy a helmet and a safe bicycle and expect a child to not be injured.
You can’t rent a helmet and skis and expect your child to be safe on the slopes.
You can’t point to the summit and say, the top is up there.
Successful recreation takes time, not from the participants but from the parents, friends, mentors, teachers and instructors. It takes one on one learning what you need to teach to your student.
As educators and guides in the outdoor recreation arena, we need to point out the difference between the safety provided by gear and the safety of experience.
As outdoor recreation manufacturer’s we need to point out that the gear we are selling will help after all else has failed. Protection is not a replacement for skills, education and experience.
As parents, friends and people on the planet, we need to explain that outdoor recreation safety can’t be based on a credit card but is based on time. Get out there with a friend, relative or young ones and spend the time not just money.
What do you think? Leave a comment.
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2013 in review
Posted: January 9, 2014 Filed under: Uncategorized Leave a commentThe WordPress.com stats helper monkeys prepared a 2013 annual report for this blog.
Here’s an excerpt:
The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 47,000 times in 2013. If it were a concert at Sydney Opera House, it would take about 17 sold-out performances for that many people to see it.
Click here to see the complete report.
Thanks to all of you for our support.
Northern Forest Canoe Trail looking for new Executive Director
Posted: December 27, 2013 Filed under: Uncategorized | Tags: Northern Forest, Paddlesports, Watereway Leave a commentAm sorry to advise that Kate Williams will be leaving the Northern Forest Canoe Trail in mid-February after many years and incredible accomplishments as Executive Director. She has accepted a new position at 1% For The Planet, a locally based group with worldwide influence that creates a venue for corporations to donate 1% of their profits to environmental non profits (http://onepercentfortheplanet.org/).
But onward and upward for the Northern Forest Canoe Trail and we are now in search mode for her replacement. Here’s a link to full particulars about the opportunity: http://www.northernforestcanoetrail.org/AboutNFCT-2/NFCT-Jobs-83
Feel free to circulate as you see fit! The Trail is rapidly becoming a sought after model of environmental stewardship, outdoor recreation, and rural community vitality.
Merry Christmas
Posted: December 25, 2013 Filed under: Uncategorized Leave a commentMerry Christmas
May this Holiday Feeling last your whole year!
Exciting new UK line of climbing gear is now in the US. Crux is no longer above you bet in a store next door
Posted: December 20, 2013 Filed under: Uncategorized | Tags: Carol McDermott, Crux, John Campbell, Mountaineering Gear, UK Leave a commentCrux, the iconic mountaineering brand from the UK, now available in the US! Crux USA is a collaborative effort between John Campbell, the US market manager, and Carol McDermott, the company’s founder.
Crux has opened a small number of premier retailers in the US for the current season and base their operations and warehouse out of Fort Collins, CO.
Crux is a small brand that develops and manufactures products purely for mountaineering. We started out in 2002 with just five products: four backpacks and a tent. Since then the Crux range has grown, and today includes sleeping bags, down jackets and eVent hard shells. However, each of our product ranges remains quite small – usually only half a dozen styles at most. Crux products are sold and distributed worldwide.
Our ambition is really only to make great products, knowing that they are not for everyone, but that they are the right ones for a few. All our gear is designed from personal experience. We use what are the best materials and components purely based on performance. Our factories, in the Far East and Europe, are small family affairs with whom we have worked for a long time.
Between John & Carol, Crux is one of the few companies with principals who have climbed everything from sport climbs to 8000 meter peaks and everything in between. They have over 40 years of combined mountaineering experience between them.
They can be reached at 970-980-6908 or emailed at, cruxusa@gmail.com their website is located at http://www.crux.us.com
What do you think? Leave a comment.
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Copyright 2013 Recreation Law (720) Edit Law
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Does your outdoor recreation brochure have a disclaimer or warn your guest of possible risks?
Posted: December 11, 2013 Filed under: Uncategorized | Tags: assumption of the risk, Brochure, Maui, Risk Leave a commentDo you need to tell your guests they could be hurt, and you are not responsible?
I was walking around in a tourist town on Maui, HI the other day and spotted several brochure racks advertising all sorts of outdoor recreation activities. (Warning, reach for brochures at your own risk; they are guarded by timeshare sales people. “Aloha, where are you from?” in the local language means “I have a time share to sell means,”) I grabbed one out of curiosity and then started looking through all of them. None of them say anything about the risk of the activity. The fact you could be injured or that the business was not responsible was nowhere on any of the brochures.
Try explaining to a timeshare salesman that you want to look at the brochures and not book a trip and not buy a timeshare. Then explain why you are looking at the brochures. That was very effective in stopping the “pitch.” I guess the liability warning on brochure talk I can give is effective against time share sellers.
So?
I always think that when you walk into a courtroom, you should be able to say to the jury, they knew before they signed up (paid their money) they could get hurt. Although not a defense, the statement “I never knew I could get hurt” strikes a chord with juries.
A brochure with a warning on this defeats that argument. So does your website.
On top of that, is there a moral or ethical obligation to let someone know, that there is some risk in your sport, every sport. The smiling faces on the brochures (main where the same faces, by the way) were for marketing. You want people to have fun, but if someone does not….
Am I wrong? Is it OK when reaching for the dollar or the credit card of your guest to allow your brochure to do all the talking? What if you tell them of the risk after they have paid? Is that “fair.”
How is that going to be viewed by the jury? If I were representing the plaintiff, I would project a picture of the plaintiff in the hospital next to the picture on the brochure on the wall. I would ask the jury what is missing in that picture compared to what occurred to my client.
In the hospital, my client does not look beautiful or happy.
What do you think? Leave a comment.
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APHA Adopts New Nature, Health and Wellness Policy Statement
Posted: December 3, 2013 Filed under: Uncategorized | Tags: x, y, z Leave a comment![]()
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Happy Thanksgiving
Posted: November 28, 2013 Filed under: Uncategorized Leave a commentHappy Thanksgiving.
Quit reading this website and go eat with friends and family, howl at the moon or just enjoy life!
Powers v. The Superior Court Of Sacramento County, 196 Cal. App. 3d 318; 242 Cal. Rptr. 55; 1987 Cal. App. LEXIS 2330
Posted: November 25, 2013 Filed under: Uncategorized Leave a commentPowers v. The Superior Court Of Sacramento County, 196 Cal. App. 3d 318; 242 Cal. Rptr. 55; 1987 Cal. App. LEXIS 2330
Richard Powers, Petitioner, v. The Superior Court Of Sacramento County, Respondent; Dixie Hoffman and Gerald Hoffman, et al., Real Parties in Interest
No. C003057
Court of Appeal of California, Third Appellate District
196 Cal. App. 3d 318; 242 Cal. Rptr. 55; 1987 Cal. App. LEXIS 2330
November 18, 1987
CALIFORNIA OFFICIAL REPORTS SUMMARY The Court of Appeal issued a writ of mandate directing the trial court to set aside its order granting plaintiff’s motion for summary adjudication in an action by her for injuries she received when the engine failed in the ultralight aircraft she rented from defendant. At the time she rented the aircraft, plaintiff signed two agreements containing provisions releasing and indemnifying defendant from any liability for injury arising out of plaintiff’s use of the aircraft. However, one agreement was less inclusive than the other, in that it did not release defendant from negligence. On cross motions for summary adjudication of issues, the trial court granted plaintiff’s motion and denied defendant’s, finding that the existence of two separate agreements created an ambiguity which abrogated their effectiveness. Accordingly, it found that the more inclusive and specific agreement should be disregarded. The Court of Appeal, however, held that neither agreement suffered from any defect that could void the exculpatory language absolving defendant from liability, since each was clearly written, easily legible, and specifically phrased. (Opinion by Puglia, P. J., with Evans and Sims, JJ., concurring.)
The Court of Appeal issued a writ of mandate directing the trial court to set aside its order granting plaintiff’s motion for summary adjudication in an action by her for injuries she received when the engine failed in the ultralight aircraft she rented from defendant. At the time she rented the aircraft, plaintiff signed two agreements containing provisions releasing and indemnifying defendant from any liability for injury arising out of plaintiff’s use of the aircraft. However, one agreement was less inclusive than the other, in that it did not release defendant from negligence. On cross motions for summary adjudication of issues, the trial court granted plaintiff’s motion and denied defendant’s, finding that the existence of two separate agreements created an ambiguity which abrogated their effectiveness. Accordingly, it found that the more inclusive and specific agreement should be disregarded. The Court of Appeal, however, held that neither agreement suffered from any defect that could void the exculpatory language absolving defendant from liability, since each was clearly written, easily legible, and specifically phrased. (Opinion by Puglia, P. J., with Evans and Sims, JJ., concurring.)
HEADNOTES
CALIFORNIA OFFICIAL REPORTS HEADNOTES
Classified to California Digest of Official Reports, 3d Series
(1a) (1b) Contracts § 30–Construction and Interpretation–Ambiguities, Repugnancies and Uncertainties–Release and Indemnification Agreements. –In an action by a student pilot who was injured when the engine failed in the ultralight aircraft she rented from defendant, two agreements signed by plaintiff before takeoff, releasing and indemnifying defendant from any liability for injury arising out of plaintiff’s use of the aircraft, were sufficiently clear and unambiguous to constitute an effective defense, despite the fact that one was somewhat less inclusive than the other by not releasing defendant from negligence. Each agreement was clearly written, easily legible, and specifically phrased. The trial court thus erred in finding, on the parties’ cross motions for summary adjudication of issues, that the minor discrepancy rendered the documents ambiguous and that the more specific and inclusive agreement should be disregarded.
(2) Contracts § 30–Construction and Interpretation–Ambiguities, Repugnancies and Uncertainties–Release and Indemnity Agreements. –Release, indemnity and similar exculpatory provisions are binding on the signatories and enforceable so long as they are clear, explicit and comprehensible in each of their essential details. Such an agreement, read as a whole, must clearly notify the prospective releasor or indemnitor of the effect of signing the agreement.
COUNSEL: Peter Axelrod and Reid & Axelrod for Petitioner.
No appearance for Respondent.
J. Chauncey Hayes, Paul D. Hoskins, Longyear & Hayes and James Elmer for Real Parties in Interest.
JUDGES: Opinion by Puglia, P. J., with Evans and Sims, JJ., concurring.
OPINION BY: PUGLIA
OPINION
[*319] [**55] For the second time, we are called upon to undertake interlocutory review of the trial court’s ruling on cross-motions for summary adjudication of issues in the underlying action for personal injuries and loss of consortium. The issue presented by the earlier petition as well as the instant one concerns [***2] the enforceability and effect of two documents signed by real party in interest, Dixie Hoffman, when she rented an ultralight aircraft from petitioner (defendant). Those writings included the basic rental terms as well as provisions purporting to release and indemnify defendant [*320] from any liability for injuries to person or property arising out of Dixie Hoffman’s use of the ultralight aircraft for recreational flying. We attach the two agreements to this opinion as Appendices A and B.
The agreements were signed on May 10, 1984, immediately before Dixie Hoffman’s [**56] first solo flight in an ultralight. After takeoff, the aircraft’s engine failed and it crashed, striking a stack of baled hay. Dixie Hoffman’s husband, real party in interest and coplaintiff Gerald Hoffman, observed the accident. Dixie Hoffman and her husband (plaintiffs) sued defendant Powers and several other individuals and entities for personal injuries, emotional distress, and loss of consortium.
Both sides sought summary adjudication of the question whether the release and indemnity provisions were valid and effective. Plaintiffs requested a finding that only the exculpatory language contained [***3] in the less inclusive of the two release agreements (Appen. B), which did not specifically absolve defendant of liability for negligence, was enforceable. Defendant asked for an adjudication that the release and indemnity provisions protected him from liability on all causes of action. In its first ruling the superior court denied both motions on the ground that there was a triable issue of fact as to whether the language in question was sufficiently clear and unambiguous to be enforceable. (See Ferrell v. Southern Nevada Off-Road Enthusiasts, Ltd. (1983) 147 Cal.App.3d 309, 318 [195 Cal.Rptr. 90].) At the mutual request of the parties we issued a writ of mandate directing the superior court to rule on the motions, on the ground that whether the writings were ambiguous is a question of law. (C000883 and C000885.) On reconsideration, the lower court held that the existence of two separate agreements created an ambiguity which abrogated their effectiveness. Accordingly, it granted plaintiffs’ motion for summary adjudication and denied defendant’s. (1a) Defendant contends that the trial court has again erred. We agree.
The contractual provisions in dispute are, as noted, [***4] found in a pair of agreements signed by plaintiff Dixie Hoffman immediately prior to takeoff. The first bears the heading “Waiver and Release From Liability and Indemnity Agreement.” (Appen. A.) The other is entitled “Aircraft Rental and Student Instruction Agreement and Release from Liability.” (Appen. B.) Both are in a standard size type, easily legible, with no fine print.
(2) [HN1] Release, indemnity and similar exculpatory provisions are binding on the signatories and enforceable so long as they are ” . . . clear, explicit and comprehensible in each [of their] essential details. Such an agreement, read as a whole, must clearly notify the prospective releasor or indemnitor of the effect of signing the agreement.” ( Ferrell v. Southern Nevada Off-Road [*321] Enthusiasts, Ltd., supra, 147 Cal.App.3d at p. 318; and see Hulsey v. Elsinor Parachute Center (1985) 168 Cal.App.3d 333, 340-341 [214 Cal.Rptr. 194].)
(1b) Plaintiffs do not contend that either of the agreements considered individually fails to meet these criteria. Rather, relying on Conservatorship of Link (1984) 158 Cal.App.3d 138 [205 Cal.Rptr. 513], they assert that the use of two writings, containing [***5] different (but not conflicting) language, creates an inherent ambiguity which requires that the more inclusive and specific agreement (Appen. A) be disregarded. Defendant, of course, takes the position that both contracts are effective and binding and protect him from liability.
In Conservatorship of Link, supra, the court considered the enforceability of exculpatory wording contained in two documents signed as a condition of entry into the “pit” area of a car racing event. The first release was printed at the top of a sign-in sheet which the releasor signed upon entry to the track. The other was a “pit pass” which was signed and retained by Link containing more general language which did not specifically absolve the issuer of liability for negligence. The provision appended to the sign-in sheet was in five-and-one-half-point type ” . . . so small that one could conclude defendants never intended it to be read.” ( Id., at p. 141.) Furthermore, the exculpatory language was so situated that it would not be easily noticed, and was “contained in the third paragraph in a convoluted 193-word sentence.” ( Id., at p. 143.) These features, in the opinion of the Link court, [***6] rendered the sign-in sheet release insufficiently clear, [**57] explicit and free from ambiguity to be enforceable. The court therefore concluded that only the pit pass, which did not specifically limit liability based on negligence, constituted the parties’ understanding. In so holding, the court stated “[defendants’] use of two release agreements framed in different language created an ambiguous, confusing situation which must be resolved against defendants.” (Ibid.)
In the instant case, plaintiffs contend that the last quoted excerpt from Conservatorship of Link compels a similar result in any situation where there are two discrete contracts containing different terms. We think plaintiffs’ interpretation of the Link decision is unduly broad. The conclusion reached there was clearly premised on the determination that the more specific and all encompassing terms in the sign-in sheet were too obscure, uncertain and diminutive in type size to be relied upon. Unlike plaintiffs, we do not find in Link any implication that clearly written, easily legible and specifically phrased release and indemnity terms will be denied effect merely because they appear in [***7] multiple documents containing somewhat different exculpatory clauses.
[*322] Neither the “Waiver and Release From Liability and Indemnity Agreement” (Appen. [*324] A) nor the “Aircraft Rental and Student Instruction Agreement and Release From Liability” (Appen. B) signed by plaintiff suffers from any of the defects relied upon by the Link court to void the exculpatory language found on the sign-in sheet considered in that case. Accordingly, we shall direct the superior court to set aside its order granting plaintiffs’ motion for summary adjudication.
However, we shall not grant all the relief prayed for in defendant’s petition. In addition to asking for vacation of the trial court’s order granting plaintiffs’ motion, defendant also asks us to direct that his motion be granted in its entirety. Defendant’s motion sought not only an adjudication that both release and indemnity agreements are sufficiently clear and unambiguous to constitute an effective defense to plaintiff Dixie Hoffman’s claims, but also to require that she indemnify defendant for any damages awarded Gerald Hoffman in his emotional distress and loss of consortium action. From the record we have been [***8] furnished, it appears that the trial court, in granting plaintiffs’ motion, found it unnecessary to rule on this latter issue, nor was the court required to decide whether the “Waiver and Release From Liability and Indemnity Agreement” (Appen. A) constituted a valid contract in light of language in the document reciting that the purpose of the flight was to determine if the releasor wished to buy the aircraft, whereas it was stipulated plaintiff had no such purpose. The effect, if any, of these contractual provisions and the question of fraud in the inducement we leave for the trial court to resolve in the first instance.
Let a peremptory writ of mandate issue directing respondent court to vacate its order granting plaintiffs’ motion for summary adjudication and to enter a new order denying that motion. The writ shall further direct respondent court to vacate its order denying defendant’s motion for summary adjudication, and redetermine that motion in accordance with the views expressed herein.
[*323] Appendix A
WAIVER AND RELEASE FROM LIABILITY AND INDEMNITY AGREEMENT
WHEREAS, the undersigned releasor is desirous that he be permitted to ride, fly and otherwise operate a [***9] FlightStar and/or DualStar ultralight aircraft (the “Aircraft”) manufactured by PIONEER INTERNATIONAL AIRCRAFT, INC. (“PIONEER”) for the purpose of determining if he wishes to buy such Aircraft;
WHEREAS, in order to be permitted to ride, fly and otherwise operate the Aircraft, he is willing to take upon himself, and release all others from, the full responsibility for any and all injuries, losses and damages which may occur to or be inflicted upon himself or his property, or the property or person of any other individual or entity, including either or both ULTRA ONE and “PIONEER” the owner of the Aircraft, and
WHEREAS, the undersigned releasor fully understands that any instructions which are given to him concerning the operation of the Aircraft, and any permission to ride, fly or otherwise operate the Aircraft, have been undertaken and permitted only because of his willingness to waive and release the claims and rights mentioned in this document, and
WHEREAS, the undersigned releasor fully understands that flying and piloting any aircraft in general and the Aircraft in particular is potential hazardous and the possibility of serious injury or death exists, and
WHEREAS, the [***10] undersigned releasor fully understands that flying and piloting the Aircraft is separate, distinct, and different in many respects from flying and piloting other aircraft;
THEREFORE, in consideration of the permission granted to him to ride, fly and otherwise operate the Aircraft, and the instructions relating thereto, the undersigned releasor unconditionally agrees as follows:
1. He hereby WAIVES and RELEASES any and all claims, rights and/or causes of action which he now has or may have against either or both ULTRA ONE and “PIONEER”, and their respective officers, directors, stockholders and employees, FOR ANY AND ALL CLAIMS, SUITS, LIABILITY, INJURIES, LOSSES OR DAMAGES which may occur to or be inflicted upon himself or his property, including but not limited to those which relate to, or which may in any way arise out of:
(A) Any negligence of either or both ULTRA ONE and “PIONEER” and their respective officers, directors, stockholders and employees.
(B) Any attempt by releasor, whether successful or not, to ride, fly or otherwise operate the Aircraft.
(C) Any instruction, or lack thereof, provided to releasor concerning flying, operating, maintaining and assembling [***11] the Aircraft.
2. He hereby indemnifies and holds harmless those persons, firms or corporations listed above from any and all claims, suits, liability, injuries, losses and damages to the person or property of any individual or entity which arises out of his operation or attempted operation of the Aircraft.
3. He acknowledges that he is in good physical condition, is physically able to operate the Aircraft, and has become sufficiently familiar with its characteristics and its operation, so that he is willing to undertake the operation of the same at his own risk.
4. He acknowledges that he is fully aware this flight involves travel in three dimensions, and that such activity is subject to mishap, injury and possibly even death.
5. He acknowledges that flying and piloting the Aircraft is separate, distinct and different in many respects from flying and piloting other aircraft.
6. He acknowledges that there are NO EXPRESS WARRANTIES, NO IMPLIED WARRANTY OF MERCHANTABILITY and NO WARRANTY OF FITNESS OF THE AIRCRAFT FOR ANY PARTICULAR PURPOSE, and that the flight is attempted solely at his own risk.
7. He is over eighteen (18) years age, and if married, has executed this document [***12] on behalf of himself, his spouse and the marital community which they compromise.
8. The contents of this document shall be forever binding upon the releasor, his dependents, heirs, personal representatives and estate. The use of the masculine gender herein shall apply equally to males and females.
9. HE HAS READ THIS ENTIRE DOCUMENT, UNDERSTANDS ITS CONTENTS, KNOWS OF THE TRUTHFULNESS THEREOF, AND HAS BEEN PROVIDED WITH A COPY OF THE SAME.
IN WITNESS OF MY AGREEMENT to the foregoing, the undersigned releasor executes this document on the 19 day of May, 1984
THIS IS A RELEASE
Dixie Hoffman
Signature of Releasor
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Looking for a job in the Outdoor Industry?
Posted: November 21, 2013 Filed under: Uncategorized | Tags: Outdoor Industry, Outdoor Industry Jobs Leave a commentOutdoorIndustryJobs.com is the place to look.
To Lead the Job Search Market in the Outdoor Industry
Serving the outdoor industry since 2006, OutdoorIndustryjobs.com continues to lead the job search market for the outdoor industry. Marketing each and every job has been the key to their success.
Laurel King, founder and owner said, “I am excited to spread the word beyond the outdoor industry that this proven online tool is of service to not only the outdoor industry, but to bicycle, actions sports, fishing, shooting & hunting and fitness industries as well. Those job seekers that have great skills and a passion for the outdoors can find and apply for jobs. Outdoor Industry employers find it beneficial that job seekers applying fit into the culture of the company.”
Each month 35,000 unique visitors come to the site and job postings are sent via email to over 40,000 people. In addition, OutdoorIndustryJobs.com powers the Snewsnet.com job board, which has a large outreach in the outdoor business community. Each job is displayed on the SNEWS (snewsnet.com) job board and in their industry newsletter. All jobs are hand-posted in Facebook, Twitter, LinkedIn and Google+ accounts making it convenient for job seekers to choose how they want to view the jobs.
King notes that OutdoorIndustryJobs.com is recognized as the best jobsite for industry members because it garners results. “We are simply a job board. We keep it simple on purpose so we can concentrate on getting the available jobs out to the job seekers. Many employers like to receive our newsletter just to have a pulse on the industry, said King.”
OutdoorIndustryJobs.com includes sophisticated searches and posting features for both job seekers and employers. Job seekers may search and apply instantly, receive job matches via email and post their resumes. Employers can post their jobs and candidate profiles, opt to search and automatically receive resumes of available candidates.
The service is free for job seekers to post their availability and to apply for jobs. Employers can do a limited search for free, but are charged for posting and resume searches.
BicycleIndustryJobs.com, FishingIndustryJobs.com, FitnessIndustryJobs.net and HuntingandShootingJobs.com are all part of the OutdoorIndustryJobs.com network.
To view more information about OutdoorIndustryjobs.com, please visit http://outdoorindustryjobs.com/about-us.asp.
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Copyright 2013 Recreation Law (720) Edit Law
Email: Rec-law@recreation-law.com
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Facebook Page: Outdoor Recreation & Adventure Travel Law
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By Recreation Law Rec-law@recreation-law.com James H. Moss #Authorrank
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Customer Service means the Buck Stops where the customer is, not where the boss is
Posted: November 20, 2013 Filed under: Uncategorized | Tags: Customer, Customer service, Guest, That is not my responsibility Leave a commentTeach and empower your staff to deal with problems immediately rather than passing the problem to someone else.
This article is great. The title is 5 Words That Customers Absolutely Hate. Those five words are “That is not my responsibility.” Customers don’t know that your uniform does not cover that area of responsibility. Ski areas are a classic example of sending customers to someone else to solve a problem.
Everyone at a ski resort wears a uniform. However, the only thing that guests know is one uniform has a white cross on their back, and that is the best one. Every other uniform means something to the ski area staff, but nothing to the guests. Guests only know that you have a uniform or name tag, and that should be enough.
On top of that, why take a problem and intensify it. A customer has a problem. Instead of using a radio at a ski area or a phone, you send the customer to someone else.
Do Something
Train your entire staff to deal with all the customer problems. Sending a customer to someone else just magnifies the problem, it does not solve it. It increases the staff time spent on the problem; it does not save time. It makes customers mad; it does not solve problems.
See 5 Words That Customers Absolutely Hate
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Copyright 2013 Recreation Law (720) Edit Law
Email: Rec-law@recreation-law.com
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By Recreation Law Rec-law@recreation-law.com James H. Moss #Authorrank
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#AdventureTourism, #AdventureTravelLaw, #AdventureTravelLawyer, #AttorneyatLaw, #Backpacking, #BicyclingLaw, #Camps, #ChallengeCourse, #ChallengeCourseLaw, #ChallengeCourseLawyer, #CyclingLaw, #FitnessLaw, #FitnessLawyer, #Hiking, #HumanPowered, #HumanPoweredRecreation, #IceClimbing, #JamesHMoss, #JimMoss, #Law, #Mountaineering, #Negligence, #OutdoorLaw, #OutdoorRecreationLaw, #OutsideLaw, #OutsideLawyer, #RecLaw, #Rec-Law, #RecLawBlog, #Rec-LawBlog, #RecLawyer, #RecreationalLawyer, #RecreationLaw, #RecreationLawBlog, #RecreationLawcom, #Recreation-Lawcom, #Recreation-Law.com, #RiskManagement, #RockClimbing, #RockClimbingLawyer, #RopesCourse, #RopesCourseLawyer, #SkiAreas, #Skiing, #SkiLaw, #Snowboarding, #SummerCamp, #Tourism, #TravelLaw, #YouthCamps, #ZipLineLawyer, Customer Service, Customer, Guest, That is not my responsibility,
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USMC Wounded Warriors
Posted: November 15, 2013 Filed under: Uncategorized | Tags: GCRGA, GCRRA, Grand Canyon, Wounded Warriors Leave a commentSponsored by the Grand Canyon River Runners Association http://www.gcriverrunners.org
Grand Canyon – Colorado River Rafting Trip
On this trip Wounded Warriors will experience moments of pure thrill, times of absolute serenity, and a deep connection with nature – all of which combine to create a truly life-changing experience. They’ll learn about the history and geology of the mighty Colorado River. They’ll strengthen friendships, form bonds that will last a lifetime, and do it all under the supervision of professional river guides and trained military medical personnel.
The Adventure Begins
Each day, they’ll wake up to the smell of freshly brewed coffee, and the sounds of rushing water mingled with the murmur of sleepy voices echoing through the canyon walls. Breakfast is hot and hearty. After filling up, the group will form a “bucket line” to help load the gear back on the boats. Then the Colorado River beckons and they’re off once again experiencing a day of adventure as they continue on their journey.
Immersed in Nature
Wounded Warriors will enjoy the spectacular white water rapids and stretches of calm water, encouraging them to relax in the warm sun and enjoy breathtaking scenery. When lunchtime comes, they’ll make sandwiches, grab a cold drink and relax with a book-or perhaps hike or fish-before shoving off again for an afternoon of surprises.
Settling in for the Night
Late afternoon finds the group at camp for the evening. As the guides assemble the camp kitchen, everyone finds their ideal camp spot and sets up their home for the night. They’ll relax with a cool drink and hors d’ oeuvres, and get better acquainted with their fellow river companions as dinner sizzles on the grill. After a mouth-watering dinner and experiencing a gorgeous canyon sunset, they’ll join in the conversation of the group, and listen to the quiet of the canyon as they settle into their sleeping bags under a blanket of stars.
The Sponsor:
The Grand Canyon River Runners Association is a 501 (c.) 3 group working to preserve public access to the Colorado River in Grand Canyon National Park. GCRRA donates up to twenty percent of all membership fees to organizations that support conservation activities along the river, or which provide visitation opportunities for special populations. Founded in 2004, GCRRA’s members enjoy a close working relationship with other Colorado River – Grand Canyon organizations, including the Grand Canyon River Outfitters Association, the Grand Canyon River Guides, and the Grand Canyon Private Boaters Association.
Our Passengers:
The United States Marine Corps Wounded Warrior Regiment provides and enables assistance to wounded, ill and injured Marines, sailors attached to or in support of Marine units, and their family members in order to assist them as they return to duty or transition to civilian life.
DONATIONS!!!
We are thrilled to be able to offer this special opportunity to a more deserving group of veterans who have sacrificed so much in their service to our country. It will be the experience of a lifetime for people who never dreamed they would have the opportunity.
Our Wounded Warriors Trip, which includes pre-trip and post-trip meals, lodging and transportation, will be a 10-day river adventure – two motor rigs, a paddle raft, and the specialized equipment required to support passengers with disabilities.
The outfitter for this trip, an authorized concessioner of the National Parks Service in Grand Canyon National Park and a member of the Grand Canyon River Outfitters Association, has extensive experience aiding persons with disabilities in rafting the Colorado River. Because river trips have to be planned well in advance, we have booked a charter for the summer of 2015. But initial deposits are due soon, so we are seeking donations now!
For more information or to contribute go to http://www.gcriverrunners.org
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Copyright 2013 Recreation Law (720) Edit Law
Email: Rec-law@recreation-law.com
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By Recreation Law Rec-law@recreation-law.com James H. Moss #Authorrank
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#RecreationLaw, #Recreation-Law.com, #OutdoorLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #law, #TravelLaw, #JimMoss, #JamesHMoss, #Tourism, #AdventureTourism, #Rec-Law, #RiskManagement, #CyclingLaw, #BicyclingLaw, #FitnessLaw, #Recreation-Law.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, #RecreationLaw, #@RecreationLaw, #Cycling.Law, #SkiLaw, #Outside.Law, #Recreation.Law, #RecreationLaw.com, #OutdoorLaw, #RecreationLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #Law, #TravelLaw, #JimMoss, #JamesHMoss, #AttorneyatLaw, #Tourism, #AdventureTourism, #RecLaw, #RecLawBlog, #RecreationLawBlog, #RiskManagement, #HumanPowered, #HumanPoweredRecreation,# CyclingLaw, #BicyclingLaw, #FitnessLaw, #RecreationLaw.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, sport and recreation laws, ski law, cycling law, Colorado law, law for recreation and sport managers, bicycling and the law, cycling and the law, ski helmet law, skiers code, skiing accidents, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, Recreational Lawyer, Fitness Lawyer, Rec Lawyer, Challenge Course Lawyer, Ropes Course Lawyer, Zip Line Lawyer, Rock Climbing Lawyer, Adventure Travel Lawyer, Outside Lawyer, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, #RecreationalLawyer, #FitnessLawyer, #RecLawyer, #ChallengeCourseLawyer, #RopesCourseLawyer, #ZipLineLawyer, #RockClimbingLawyer, #AdventureTravelLawyer, #OutsideLawyer, Good Samaritan, Samaritan, First Aid, GCRGA, Grand Canyon, Wounded Warriors, GCRRA,
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2013 National Outdoor Book Award Winners
Posted: November 14, 2013 Filed under: Uncategorized | Tags: Books, Guidebooks, National Outdoor Book Awards, NOBA, Winners Leave a commentSome of the best books in decades.
Congratulations to the authors, photographers, editors and publishers of this years winners. To see the winners and read more about them go to:2013 National Outdoor Book Award Winners.
Continental Divide: Wildlife, People and the Border Wall
The California Wildlife Habitat Garden: How to Attract Bees, Butterflies, Birds and Other Animals
Telling Our Way to the Sea: A Voyage of Discovery in the Sea of Cortez
The Incidental Steward: Reflections on Citizen Science
Wolves in the Land of Salmon
I Promise Not to Suffer: A Fool for Love Hikes the Pacific Crest Trail
Closer to the Ground: An Outdoor Family’s Year on the Water, in the Woods and at the Table
Everest: The West Ridge.
The Emerald Mile: The Epic Story of the Fastest Ride in History Through the Heart of the Grand Canyon
The Appalachian Trail: Celebrating America’s Hiking Trail
A World in One Cubic Foot: Portraits of Biodiversity
Travels with Gannon and Wyatt: Botswana
The Kid’s Outdoor Adventure Book: 448 Great Things to Do in Nature Before You Grow Up
Your Guide to the National Parks: The Complete Guide to All 58 National Parks
Snow Travel: Skills for Climbing, Hiking, and Moving Across Snow
Butterflies of Indiana: A Field Guide
The Crossley ID Guide: Raptors
The Field Guide to Yellowstone and Grand Teton National Parks
A great year of books!
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Copyright 2013 Recreation Law (720) Edit Law
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When releases do not work: Employees and Workers Compensation
Posted: November 13, 2013 Filed under: Uncategorized | Tags: Employee, Employer, Independent Contractor, Intern, Negligence, Worker’s Compensation, Workers Compensation Leave a commentState Law prohibits releases for employees if they are covered by Worker’s Compensation.
Prior to the creation of Worker’s Compensation, if an employee was injured at work he had to sue his employer and prove the employer was negligent to recover for his injuries. This created problems for both parties. Injured employees went bankrupt attempting to win a suit and employers injured employees rather than keeping workplaces safe. It was cheaper to fight a lawsuit then make a workplace safe.
With the creation of worker’s compensation the employers and employees both gave up and received benefits. Basically, in return for not suing the employer the employee receives medical care and some of their lost wages.
An employee gives up the right to sue the employer if they accept worker’s compensation benefits. The employer is required to carry worker’s compensation on employees or they can suffer fines or damages levied by the state or if sued by the employee additional damages over what are owed.
Colorado Statutes state that if you accept worker’s compensation you give up other rights to sue.
C.R.S. §§ 8-41-104. Acceptance as surrender of other remedies
An election under the provisions of section 8-40-302 (5) and in compliance with the provisions of articles 40 to 47 of this title, including the provisions for insurance, shall be construed to be a surrender by the employer, such employer’s insurance carrier, and the employee of their rights to any method, form, or amount of compensation or determination thereof or to any cause of action, action at law, suit in equity, or statutory or common-law right, remedy, or proceeding for or on account of such personal injuries or death of such employee other than as provided in said articles, and shall be an acceptance of all the provisions of said articles, and shall bind the employee personally, and, for compensation for such employee’s death, the employee’s personal representatives, surviving spouse, and next of kin, as well as the employer, such employer’s insurance carrier, and those conducting their business during bankruptcy or insolvency.
Georgia Statutes state:
O.C.G.A. § 34-9-11 (2013)
§ 34-9-11. Exclusivity of rights and remedies granted to employee under chapter; immunity granted to construction design professionals
(a) The rights and the remedies granted to an employee by this chapter shall exclude all other rights and remedies of such employee, his personal representative, parents, dependents, or next of kin, at common law or otherwise, on account of such injury, loss of service, or death; provided, however, that no employee shall be deprived of any right to bring an action against any third-party tortfeasor, other than an employee of the same employer or any person who, pursuant to a contract or agreement with an employer, provides workers’ compensation benefits to an injured employee, notwithstanding the fact that no common-law master-servant relationship or contract of employment exists between the injured employee and the person providing the benefits, and other than a construction design professional who is retained to perform professional services on or in conjunction with a construction project on which the employee was working when injured, or any employee of a construction design professional who is assisting in the performance of professional services on the construction site on which the employee was working when injured, unless the construction design professional specifically assumes by written contract the safety practices for the project. The immunity provided by this subsection to a construction design professional shall not apply to the negligent preparation of design plans and specifications, nor shall it apply to the tortious activities of the construction design professional or the employees of the construction design professional while on the construction site where the employee was injured and where those activities are the proximate cause of the injury to the employee or to any professional surveys specifically set forth in the contract or any intentional misconduct committed by the construction design professional or his employees.
(b) As used in subsection (a) of this Code section, the term “construction design professional” means any person who is an architect, professional engineer, landscape architect, geologist, or land surveyor who has been issued a license pursuant to Chapter 4, 15, 19, or 23 of Title 43 or any corporation organized to render professional services in Georgia through the practice of one or more such technical professions as architecture, professional engineering, landscape architecture, geology, or land surveying.
(c) The immunity provided by this subsection shall apply and extend to the businesses using the services of a temporary help contracting firm, as such term is defined in Code Section 34-8-46, or an employee leasing company, as such term is defined in Code Section 34-8-32, when the benefits required by this chapter are provided by either the temporary help contracting firm or the employee leasing company or the business using the services of either such firm or company. A temporary help contracting firm or an employee leasing company shall be deemed to be a statutory employer for the purposes of this chapter.
Illinois law states:
§ 820 ILCS 310/5. (Text of Section WITH the changes made by P.A. 89-7, which has been held unconstitutional) [Exclusive remedy against employer; third party liability]
Sec. 5. (a) There is no common law or statutory right to recover compensation or damages from the employer, his insurer, his broker, any service organization retained by the employer, his insurer or his broker to provide safety service, advice or recommendations for the employer or the agents or employees of any of them for or on account of any injury to health, disease, or death therefrom, other than for the compensation herein provided or for damages as provided in Section 3 of this Act [820 ILCS 310/3]. This Section shall not affect any right to compensation under the “Workers’ Compensation Act” [820 ILCS 305/1 et seq.].
No compensation is payable under this Act for any condition of physical or mental ill-being, disability, disablement, or death for which compensation is recoverable on account of accidental injury under the “Workers’ Compensation Act“.
Consequently the battle in worker’s compensation cases is whether or not someone was an employee. Several people are automatically excluded; first independent contractors are not employees. Interns are probably a revolving area of the law, and are probably moving close to being called employees. Several recent federal regulatory changes have required more education for interns and several lawsuits have resulted in interns receiving pay. If interns are paid, then they are employees covered under worker’s compensation.
Interns that have been injured and not covered by worker’s compensation are prevented from recovering because of state law, not because of unequal bargaining power.
The prohibition against lawsuits does not extend to malfunctioning equipment or any third party that might have caused the injury. An example would be an employee working on a road that is hit and injured by a car. The employee’s worker’s compensation would cover his lost wages and medical bills. The injured employee would still sue the driver of the car. However the worker’s compensation insurance company would have the right to recover any damages first before the injured employee based on its subrogation rights.
Simply put, an injury on the job provides guarantees not lawsuits. Those guarantees vary by state, but generally it means 100% of the injured employee’s medical bills are paid and a percentage of their income is replaced. If necessary additional retraining and/or long term disability if the injury is severe enough or permanent.
Employers don’t have to worry about being sued and employees do not have to worry about any defenses to their claims. Statues state that Assumption of the Risk is not a defense to a worker’s comp claim. (C.R.S. 8-41-101 (2013))
8-41-102. Liability of employer complying
An employer who has complied with the provisions of articles 40 to 47 of this title, including the provisions relating to insurance, shall not be subject to the provisions of section 8-41-101; nor shall such employer or the insurance carrier, if any, insuring the employer’s liability under said articles be subject to any other liability for the death of or personal injury to any employee, except as provided in said articles; and all causes of action, actions at law, suits in equity, proceedings, and statutory and common law rights and remedies for and on account of such death of or personal injury to any such employee and accruing to any person are abolished except as provided in said articles.
There is no litigation between employers and employees any more. Now that type of litigation resolves around whether or not someone was an employee. If you are an employer, make sure every person understands that situation and you can prove it, either in writing or some other way. You also must be able to prove that someone is not an employee according to the law. Just saying someone is not an employee is not enough.
Incorrect Articles
Waivers, Employer/Employees, and Bargaining Position
Employer/Employee Waiver Enforced Despite Unequal Bargaining Power
Waiver Protects Chimp Sanctuary from Suit by College Intern
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Copyright 2013 Recreation Law (720) Edit Law
Email: Rec-law@recreation-law.com
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By Recreation Law Rec-law@recreation-law.com James H. Moss #Authorrank
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Grand Canyon Re-Seeding Project Results
Posted: November 8, 2013 Filed under: Uncategorized | Tags: x, y, z Leave a commentGrand Canyon National Park implemented the Granite Camp Pilot Stewardship
Project during the summer of 2012 with uncertainty about the potential for
success and how the greater river community would perceive and become
involved in the project. Granite Camp is located on river left at 93.9 Mile
at the top of Granite Rapid.
During the first year, over 100 volunteers on NPS, commercial and
self-guided river and backpacking trips removed tamarisk trees, planted
native plants and/or spent an hour watering the plants in the blazing hot
sun. Once again, the river community has demonstrated its incredible passion
for the canyon. Grand Canyon National Park thanks everyone who participated
in the project and contributed to its success; it would not have been
possible without the support of the entire community. Over 20 self-guided
river trips stopped and watered the site this summer!
With the help of numerous volunteers, the park planted a total of 662 native
plants in the camp this year (123 trees, 244 shrubs, and 295 grasses). There
were some challenges- the fluctuating water levels washed away some of the
grasses, sedges and coyote willow and only half of the Goodding’s willow and
cottonwood pole plantings survived.
According Grand Canyon National Park plant biologist Melissa McMaster, this
is a pilot project, and the park has learned many lessons and had some great
successes! McMaster noted “We had very high survival for all of the other
native plant species: the datura are poised to take over the site and the
mesquite grew almost an inch a week during the summer. The Goodding’s willow
and cottonwoods that were planted near the river camp that did not survive
the summer will be replaced in November 2013 with the goal of continuing to
create shade and habitat on the upper end of the camp.”
Biologists plan to keep watering for one more year to get the plants fully
established, and they need to track the number of times the site gets
watered so they can use the data to develop plans for future restoration
projects. This year, there will be an ammo can on site (next to the sign)
and when river runners water, they can just write their names down in the
notebook; no more trying to remember to send an email after a trip.
This past summer it took about an hour for a full river trip to water the
entire site and the park anticipates about the same, maybe a little less,
this coming year. “It is a great way to engage and inspire your trip!” says
McMaster.
If you are interested in watering on your trip, email
melissa_mcmaster and she will provide you with instructions, a map
and gratitude. You may also reach her by phone at 928-638-7465.
McMaster would like to thank all who participated in the project this year
and she looks forward to working with even more self-guided river runners in
the future!
CAEE Teaching Outside the Box Call for Presenters
Posted: October 24, 2013 Filed under: Uncategorized | Tags: CAEE, Conference, Environmental Education, Teaching Outside the Box Leave a comment![]()
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OARS has openings for 2 people on a river trip next week
Posted: October 22, 2013 Filed under: Uncategorized | Tags: Grand Canyon, OARS, Whitewater Rafting Leave a commentAs you probably know, Grand Canyon National Park opened again this last week after the government shutdown got resolved. This means that we are able to operate our river trips again to make those signed up for our October trips very happy as we operate our last two trips of the season – during the fall’s optimum weather.
Unexpectedly, we have room for two lucky people who are available for spontaneous travel starting this next Monday. Our 12-day trip, traveling from Phantom Ranch to Diamond Creek October 28 – November 8, has two seats available. Please call for details.
This trip offers wonderful photography, great hiking opportunities and nice traveling companions! http://www.oars.com/grandcanyon/dories/phantomranch-diamondcreek.html
Don’t hesitate to contact me at georgew@oars.com or 800-346-6277.
Sincerely, George
George Wendt
O.A.R.S. Companies, Inc.
Outdoor Adventure River Specialists
P O Box 67
Angels Camp, CA 95222
209-736-4680
209-736-4677 ext 4785
Unique Vacations
Personal Service
Spectacular Memories
http://www.oars.com
Customer Service means the Buck Stops where the customer is, not where the boss is
Posted: October 22, 2013 Filed under: Uncategorized | Tags: #GuestService, #SkiArea, #Uniform, Customer service, CustomerService, Guest Service, ski area Leave a commentTeach and empower your staff to deal with problems immediately rather than passing the problem to someone else.
This article is great. The title is 5 Words That Customers Absolutely Hate. Those five words are “That is not my responsibility.” Customers don’t know that your uniform does not cover that area of responsibility. Ski areas are a classic example of sending customers to someone else to solve a problem.
Everyone at a ski resort wears a uniform. However, the only thing that guests know is one uniform has a white cross on their back, and that is the best one. Every other uniform means something to the ski area staff, but nothing to the guests. Guests only know that you have a uniform or name tag, and that should be enough.
On top of that, why take a problem and intensify it. A customer has a problem. Instead of using a radio at a ski area or a phone, you send the customer to someone else.
Do Something
Train your entire staff to deal with all the customer problems. Sending a customer to someone else just magnifies the problem, it does not solve it. It increases the staff time spent on the problem; it does not save time. It makes customers mad; it does not solve problems.
See 5 Words That Customers Absolutely Hate
What do you think? Leave a comment.
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By Recreation Law Rec-law@recreation-law.com James H. Moss #Authorrank
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CAEE Changemaker Breakfast: A great opportunity to become involved in Environmental Education in Colorado
Posted: October 10, 2013 Filed under: Uncategorized | Tags: CAEE, Changemaker Breakfast, Colorado Alliance of Environmental Education, x, y, z Leave a commentFrom: CAEE-Colorado Alliance for Environmental Education [mailto:director@caee.org]
Sent: Friday, October 04, 2013 11:02 AM
To: jhmoss@gmail.com
Subject: Nov 13- Join CAEE for the Changemaker Breakfast
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COLORADO ALLIANCE FOR ENVIRONMENTAL EDUCATION | 152060 South Golden Road | Golden | CO | 80401 |
Society for Conservation Biology’s Social Science Working Group (SSWG) seeks nominations
Posted: October 4, 2013 Filed under: Uncategorized | Tags: Conversation, SSWG Leave a commentCall for Nominations
The Board of the Society for Conservation Biology’s Social Science Working Group (SSWG) seeks nominations for five representatives to the SSWG Board to serve a two year term, beginning in November 2013.
The SSWG is a global community of conservation professionals interested in the application of social science to the conservation of biological diversity. Since its founding in 2003, the SSWG has grown to over 500 members in 60 countries. The SSWG is home to a diverse and multidisciplinary array of conservation researchers and practitioners, including social scientists, natural scientists, and humanities specialists from many different backgrounds. The SSWG Board has been active in developing and coordinating initiatives that best accomplish the mission of the SSWG, which is to strengthen conservation social science and its application to conservation practice.
We seek nominations of dedicated, creative, and enthusiastic individuals to provide leadership in the following five SSWG Board positions:
* Anthropology representative
* Psychology representative
* Geography representative
* Two At-large representatives
We welcome self-nominations and ask that you don’t nominate someone without his/her permission. Up to two nominees will be selected to run for each position. All nominees must be SCB and SSWG members in good standing. Applicants for the disciplinary seats should be able to demonstrate appropriate disciplinary training and scholarship to represent that field. All candidates should possess: (1) demonstrated commitment to SCB and SSWG (both the missions and the organizations); (2) sufficient time/capacity to provide leadership; (3) relevant research and/or practitioner experience.
Board members are expected to serve as the Chair of a standing SSWG Committee, implement current SSWG strategic plan and work plans, and support the SSWG’s goals in the following five areas:
1. Science. Advance scientific understanding of conservation as a social process.
2. Policy. Inform conservation decision-making through scientific dialogue and stakeholder engagement.
3. Capacity-building. Enhance the ability of scholars and practitioners to understand and address the social dimensions of biodiversity conservation.
4. Membership. Expand, diversify, and engage the SSWG membership.
5. Organizational development. Increase the capacity of the SSWG to achieve its mission.
More information about the SSWG (including strategic plan, work plans, and annual reports) is available at http://www.conbio.org/groups/working-groups/social-science. The SSWG Board includes members representing each of six social science disciplines (anthropology, economics, geography, political science, psychology, sociology), four at-large seats including a dedicated student seat, and the social science representative to the SCB Board of Governors. More information is available on the SSWG website.
Nominees should send a CV and a statement of interest (250 words maximum) to Robin Roth (SSWG Acting Nominations Committee Chair, rothr@yorku.ca <http://rothr@yorku.ca> ) by October 4th, 2013. Elections will begin at the end of October, 2013.
Thank you for your consideration!
What a Government Shutdown means to individuals
Posted: October 1, 2013 Filed under: Uncategorized | Tags: Governement Shutdown, Grand Canyon, National Park Service, NPS, Rafting, Whitewater Rafting Leave a commentCurious about how the Government Shutdown will affect some people. Read this email from the Utah Rafters List Serve!
As a United States Government shutdown looms large, plans are now in place to close all National Parks across the country on October 1, 2013. The closures will impact all recreational opportunities at Lee’s Ferry, Arizona, including the cancellation of all river trips.
According to Grand Canyon National Park officials, river runners who have already launched downstream into Grand Canyon National Park will be able to complete their river trip. Glen Canyon National Recreation Area officials, who operate Lee’s Ferry, note that should the government shutdown go into effect, the closure of Lee’s Ferry will start with a “soft closure” beginning at 8:00 am, with a hard closure from noon on, after which no river trips will be allowed to launch.
Kansas river runner Hilary Esry won the river permit lottery last year for an October 7, 2013 launch date after first becoming interested in running Grand Canyon twenty years ago. “We have friends flying in from as far away as Alaska on non-refundable tickets and have spent over $17,000 so far in NPS fees, food and equipment rental. I have a contract with the Federal Government allowing me to launch, and so far, I have not been contacted from the National Park Service at all about a pending closure of the Colorado River in Grand Canyon” she said. “We expect to be on our own and except for the mandatory orientation at Lee’s Ferry, we do not expect to interface with anyone from the NPS. I can’t tell you how nerve wracking this is for our trip.”
The Grand Canyon National Park web site states there are sixteen river trips scheduled to launch in the first seven days of October. Thirteen of those trips are public trips while three are concession guided river trips. There are sixty-one river trips scheduled for the month of October, twelve of which are concessions trips and forty-nine are public trips.
Officials at Glen Canyon National Recreation Area also stated roadwork on the Lee’s Ferry road will continue, as the funds for that project are non-appropriated funds. River runners who have parked their vehicles at the long term parking lot at Lee’s Ferry will be allowed to retrieve their vehicles but this will require a law enforcement escort.
Fishing at Lee’s Ferry, including from the bank and by boat, both public and guided, will not be allowed. The smooth water concessions river trips from the base of Glen Canyon Dam downstream to Lee’s Ferry will also cease operation.
The same will happen at all National Parks. I was talking to the River Rangers for other parks and they fell like crap. People who have waited for months or in the Grand’s case for years may not get to experience the fun, adventure and beauty of a river trip through one of America’s treasurers.
Really, fishing is prohibited……
Western Slope Environmental Education Summit
Posted: September 21, 2013 Filed under: Uncategorized | Tags: CAEE, Colorado, Environmental Education, Western Slope Leave a comment![]()
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Marketing is marketing and Risk Management is not marketing
Posted: September 18, 2013 Filed under: Uncategorized | Tags: ACA, Accreditation, AEE, Standard of Care, Standards Leave a commentEvery business wants to increase its presence in the community and its business. One way members of the outdoor recreation industry do this is through marketing programs called accreditation.
Accreditation is a process where your business or program has met the necessary requirements that the trade association has created. The accreditation process usually incorporates meeting requirements or in many cases, standards created by the association to gauge whether the business or program should be accredited. If the business or program meets accreditation, then they can advertise that fact to the general public.
Accreditation also has come to mean that once you have achieved a level or completed the requirements and advertised that fact to the general public, the public has the right to expect that level of accomplishment from at all times. That is where accreditation can be as dangerous as it may be beneficial.
In Lesser v. Camp Wildwood, 282 F. Supp. 2d 139; 2003 U.S. Dist. LEXIS 16170, a camper was injured when the wind blew a branch out of a tree injuring him. The decision is on a motion in liminae. A motion in liminae is a motion where the judge decides what evidence or witnesses will be allowed to testify or in the trial. The plaintiff argues in the motion that the plaintiff will prove the defendant failed to meet the standards of the American Camping Association (ACA). The defendant camp was an accredited member of the ACA.
The accreditation process required the defendant camp to have an emergency plan for severe storms. The plan called for the campers to move as a group to the dining hall. In this case, a storm came up during a firework works display while the campers were at the waterfront. When the campers were told to leave the area and go to their cabins the plaintiff went a different way placing him in a position to be struck by the branch causing his injuries.
The court in the published decision stated that because the defendant camp “repeatedly claimed that they have complied with ACA standards, and that ACA camps are safer, then” other non-ACA camps. It was important for the plaintiff’s expert to prove that the camp had not followed the ACA standards.
The reason why this case is disturbing is because it set a level of care that was much higher than required under New York law. The defendant camp was located in New York, which is also where the suit was filed. Under New York law, the standard of care for camps was:
“schools, camps or similar institutions have a duty to exercise the same degree of care as would a reasonably prudent parent under similar circumstances.”
“…camps, like schools, “are not insurers of safety . . . for they cannot reasonably be expected to continuously supervise and control all movements and activities of students.”
“Organizers of recreational events “owe a duty to exercise only reasonable care to protect participants ‘from injuries arising out of unassumed, concealed or unreasonably increased risks”
“…constant supervision is neither feasible nor desirable because one of the benefits of such an institution is to inculcate self-reliance in the campers which an overly protective supervision would destroy”).”
Because the camp was accredited and held itself out to a higher standard, the court was going to allow testimony that the camp had failed to meet that standard of care that it advertised it met. The camp through its marketing program raised the standard it must meet in court from reasonable supervision and control to constant supervision and control. But for accreditation, the camp would not have been in the position in the lawsuit it found itself.
The definition of accreditation by the Council on Accreditation (COA) is a formal evaluation of an organization against accepted criteria or standards. (http://www.coastandards.org/glossary.php) The COA does not define “standard.” Even if the COA did define standard or if the standards written by the trade association defined the term “standard,” the definition will probably not matter in a court.
The standard of care is the level of acting or not acting that determines if a duty was breached to an injured person. If the duty existed, if the duty was then breached, if there were an injury and damages, a direct result of the breach of duty, then negligence has been proven. Violating a standard of care is then the first step the plaintiff must prove to recover damages from the defendant.
The vast majorities of the lawsuits for injuries are torts, which require the proof of negligence. If the defendants through their marketing program help the plaintiffs prove their cases in lawsuits against them is the marketing program of real value in the long run.
Jury instructions define “standard of care” as “a duty to use that degree of care which a person of similar age, experience and intelligence would ordinarily use under the same or similar circumstances.”[1] A reasonable person is not an expert or a committee. It is one person in that situation at that time. That allows the defendant to argue and the jury to understand that no one is perfect and that what may be required in that situation is not the same as you would expect if the world was perfect.
Standards that lead to accreditation create unreasonable expectations that cannot be met or exceed what is legally required on the part of defendants. Lesser is a perfect example of that issue.
How does the jury determine the industry standard? It is presented to the jury by both sides of the litigation. Both the plaintiff and the defendant have the opportunity to argue the appropriate level of care or standard for the situation. This is normally accomplished through expert witnesses. Expert witnesses are people who study or work in the industry that can testify to the standard of care. Although this may seem archaic or costly, it gives the defendant a fighting chance. There is the opportunity to prove that the defendant did not act below the standard of care. It is then up to the jury to apply the facts, decide on the standard and determine if the defendant injured the plaintiff.
In Kearns v. Upper Columbia Conference of Seventh-Day Adventists, CV OC 0500538 4th District, Idaho, the plaintiff hired an expert witness who was an ACA Accreditation Visitor. An ACA Accreditation Visitor is hired by the camp to come to the camp and review the camp to see if the camp qualifies for accreditation. The visitor’s expert witness report listed numerous standards created by the ACA that the defendant camp had violated. The standards the defendant camp allegedly violated in several cases had nothing to do with the claims of the plaintiff. Yet the ACA standards were used to prove the defendant camp had acted in a way that was below the standard of care for a camp.[2]
In Kearns, a person trained by the trade association in its standards, and accreditation process was hired to help defeat a member of the trade association. That was done using the standards created by the association to show the defendant camp was negligent.
Accreditation is not bad if it is understood and used the way it was envisioned: to show that educational institutions have met the minimum requirements to be a good college or university. Accreditation for colleges and universities looks at the facilities, the professors and their degrees and the ratio of professors to students. It evaluates whether or not the college will do a good job of educating students. The accreditation process is not created in a way that a college or university can be held liable to a student if the student is injured on camps. Accreditation done properly does not create a standard of care that a person will be held to in a lawsuit.
In July 1998, Adam Dzialo was permanently injured when he suffered a near drowning in the Deerfield River. He was part of a program fun by the Greenfield Community College. The college had recently undergone an accreditation review by the Association of Environmental Education (AEE). One of the issues the review highlighted was the college did not employ enough instructors in its paddlesports programs. This lack of instructors was a major issue in the lawsuit by the plaintiff to argue the college had not met the standard of care to the plaintiff. The suit settled eventually, but not before litigation was dismissed in state court and filed in federal court and the resulting several years of fees, costs and emotion.
To achieve accreditation, the trade associations have written standards that must be met by the program or business. Standards are the lowest allowable level of acting or not acting that a jury will allow a defendant to do or not do. That means if you act below the standard you have breached a duty of care, if you act above a standard, you have not breached a duty of care. Standards are difficult to write because that level of care changes over time, by location, and by the plaintiff. Standards then are written broadly but interpreted narrowly by the courts.
Standards are also written for all circumstances. Nothing is ever the same, even on paper. The standard of care owed by a program to a five-year-old is different from the standard of care owed to a sixteen-year-old. The standard of care owed when taking someone down a class, I river is different than the standard of care of taking someone down a Class IV river. However, we all know that river ratings are very subjective.
Think about any outdoor recreation trip or program you have participated in. Has it ever gone exactly as planned? Has everyone shown up exactly on time, arrived at the start when planned and carried all the right gear, and not too much gear? Has the weather always been what was forecasted and never been a problem Have all the participants had a great time, no bad days and no injuries. When you can consistently run your trips exactly as planned then you can apply standards to your trips because you know exactly how things are going to work. Nothing will go wrong that may lower the way the trip is run below the standard of care.
Additionally, the standards created by associations for its members tend to be goals rather than the minimum acceptable level of care. Consider the issues when a defendant is held to a goal as the minimal acceptable level of care in a court. There is no way that any defendant can meet a goal, when sometimes they cannot meet the minimal level of care.
Standards also change. Look at the progression of alpine skis over the past ten years. At one time, a ski 215 centimeters long and slightly wider than your foot was the standard found in most ski shops. Today the longest ski that can be found is 196 centimeters, and some look like water skis rather than skis to be used on snow. Skis used to arc with only the tips and tails touching when the basis of the skis are put together. Now the only part so the skis that touch is the area under the binding and the tips separate by inches. If the ski industry wrote standards for how ski areas are to operate, how fast could they react and update standards for skis that change yearly.
And what if the standard is wrong? Will the trade association show up in court and say they made a mistake the standard is incorrect. A standard that is wrong is still a standard. The plaintiff will argue it is correct, and the defendant will be forced to defend against a standard that they could not meet and is incorrect to begin with.
Research on standards means nothing in court. It does not matter if the standards are written with the best intention, and they are or with the best goals for the members of the association. Courtrooms are not places to test ideas or raise expectations of potential guests. Courtrooms are where decisions about the future of your business or program are made. You do not want some third party group of people, five years in the past, making that decision for you.
Standards don’t allow for experimentation or growth. If the standard does not allow you to try something new or exceeds the standard you are stuck in the past. Many standards soon become the Twilight Zone of an industry because they lag behind the new and better.
Why is accreditation being promoted in an industry? Money. Trade associations are paid a substantial amount of money so that their membership can post their seal of approval in their marketing. This income is a substantial part of the budget, and they will be hard-pressed to replace it. A trade association, that has created standards, is than caught in a financial bind. They must support their standards to maintain their current financial situation.
Litigation is emotional draining, very costly and takes years; and that is if you win. Society seems to be heading towards a situation where any injury should be the responsibility of someone else. If you make that easy for someone to sue you or to win the lawsuit, you have lost the battle before you have opened your doors for business.
Standards are written with no intention of being found in courts of law. However, this brief article points to three cases where the standards created by a trade association are used in court against the people the standards were created to help. It does not matter how much research can be found to support the creation of standards when they become the noose around a trade association member’s neck.
If the defendant is faced with a written standard, the plaintiff says they are violating, the expert witness of the defendant has two issues to prove or maybe the defendant must hire more experts. The first is the standards written by the association are not the standard in the industry. The second then is the standard is different.
Proving the trade association did not write standards is difficult. In most cases, it simply becomes an attack on the association showing it is not everything the association says it is. That the association does not represent the majority of people or business in its industry or that the majority of the membership is not accredited. This is an ugly fight.
Marketing is needed by everyone. On top of that we want our business or program to show we are more than good, that we are the best.
It does not matter how great the benefits of accreditation are, if the program is used to prove you negligent in a court of law. Accreditation may bring you more business; however, the cost of that additional business may not be enough to cover the lost time involved in litigation and increased cost of your insurance. Let alone the time and expense you put into meeting the accreditation.
Marketing makes Promises that Risk Management must pay for.
What do you think? Leave a comment.
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Copyright 2013 Recreation Law (720) Edit Law
Email: Rec-law@recreation-law.com
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Twitter: RecreationLaw
Facebook: Rec.Law.Now
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By Recreation Law Rec-law@recreation-law.comJames H. Moss #Authorrank
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#RecreationLaw, #@RecreationLaw, #Cycling.Law #Fitness.Law, #Ski.Law, #Outside.Law, #Recreation.Law, #Recreation-Law.com, #Outdoor Law, #Recreation Law, #Outdoor Recreation Law, #Adventure Travel Law, #law, #Travel Law, #Jim Moss, #James H. Moss, #Attorney at Law, #Tourism, #Adventure Tourism, #Rec-Law, #Rec-Law Blog, #Recreation Law, #Recreation Law Blog, #Risk Management, #Human Powered, #Human Powered Recreation,# Cycling Law, #Bicycling Law, #Fitness Law, #Recreation-Law.com, #Backpacking, #Hiking, #Mountaineering, #Ice Climbing, #Rock Climbing, #Ropes Course, #Challenge Course, #Summer Camp, #Camps, #Youth Camps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, #RecreationLaw, #@RecreationLaw, #Cycling.Law #Fitness.Law, #SkiLaw, #Outside.Law, #Recreation.Law, #RecreationLaw.com, #OutdoorLaw, #RecreationLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #Law, #TravelLaw, #JimMoss, #JamesHMoss, #AttorneyatLaw, #Tourism, #AdventureTourism, #RecLaw, #RecLawBlog, #RecreationLawBlog, #RiskManagement, #HumanPowered, #HumanPoweredRecreation,# CyclingLaw, #BicyclingLaw, #FitnessLaw, #RecreationLaw.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, sport and recreation laws, ski law, cycling law, Colorado law, law for recreation and sport managers, bicycling and the law, cycling and the law, ski helmet law, skiers code, skiing accidents, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, Recreational Lawyer, Fitness Lawyer, Rec Lawyer, Challenge Course Lawyer, Ropes Course Lawyer, Zip Line Lawyer, Rock Climbing Lawyer, Adventure Travel Lawyer, Outside Lawyer, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, #RecreationalLawyer, #FitnessLawyer, #RecLawyer, #ChallengeCourseLawyer, #RopesCourseLawyer, #ZipLineLawyer, #RockClimbingLawyer, #AdventureTravelLawyer, #OutsideLawyer, Good Samaritan, Samaritan, First Aid, EMS, Emergency Medical Systems, ACA, AEE, Standards, Accreditation, Standard of Care,
[1] CJI-Civ. 9:9 (CLE Ed. 2009)
[2] ACA “Standards” are used by Expert for the Plaintiff in a lawsuit against a Camp, www.recreation-law.com
And you think your customers are bad…..but is it all the customers fault?
Posted: September 10, 2013 Filed under: Uncategorized | Tags: Brochure, Customer Complaints, Customer service, Customers, dissatisfied customers, Goa, India, Jamaica, PuertoVallarta, Spanish people, Thomas Cook, Thomas Cook Vacations, United States Leave a commentMaybe you need to screen a little better
These are allegedly actual complaints received by Thomas Cook Vacations from dissatisfied customers:
1. “I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”
2. “It’s lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”
3. “On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”
4. “We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price”
5. “The beach was too sandy. We had to clean everything when we returned to our room.”
6. “We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”
7. “They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax.”
8. “No-one told us there would be fish in the water. The children were scared.”
9. “Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”
10. “We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”
11. “The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”
12. “It took us nine hours to fly home from Jamaica to England . It took the Americans only three hours to get home. This seems unfair.”
13. “I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”
14. “The brochure stated: ‘No hairdressers at the resort’. We’re trainee hairdressers and we think they knew and
made us wait longer for service.”
15. “There were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”
16. “We had to line up outside to catch the boat and there was no air-conditioning.”
17. “It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”
18. “I was bitten by a mosquito. The brochure did not mention mosquitoes.”
19. “My fiancé and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”
Do Something
Who knows if these are true? However I can envision every one of them being true. Working as a whitewater raft guide I hear customers say:
“How do you get the water back upstream?”
“Can I leave my stuff here on shore?” (At the put in thinking we will come back to this spot.)
And the absolute best. A friend had just rowed a boat through a class IV section of the Arkansas River. The customer climbed out of the boat and stated. “I did not see the rails the entire trip.” The customer thought the boat was traveling on a rail, just like WDW.
What do all of these mean? It means someone is not doing a good job of educating customers before they leave on their trip. Or they may be marketing to the wrong group of customers. Either way, it is these minor annoyances that can create a bigger problem if customer does not feel satisfied with your response.
What do you think? Leave a comment.
If you like this let your friends know or post it on FB, Twitter or LinkedIn
Copyright 2013 Recreation Law (720) Edit Law
Email: Rec-law@recreation-law.com
Google+: +Recreation
Twitter: RecreationLaw
Facebook: Rec.Law.Now
Facebook Page: Outdoor Recreation & Adventure Travel Law
Mobile Site: http://m.recreation-law.com
By Recreation Law Rec-law@recreation-law.com James H. Moss #Authorrank
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#RecreationLaw, #@RecreationLaw, #Cycling.Law #Fitness.Law, #Ski.Law, #Outside.Law, #Recreation.Law, #Recreation-Law.com, #Outdoor Law, #Recreation Law, #Outdoor Recreation Law, #Adventure Travel Law, #law, #Travel Law, #Jim Moss, #James H. Moss, #Attorney at Law, #Tourism, #Adventure Tourism, #Rec-Law, #Rec-Law Blog, #Recreation Law, #Recreation Law Blog, #Risk Management, #Human Powered, #Human Powered Recreation,# Cycling Law, #Bicycling Law, #Fitness Law, #Recreation-Law.com, #Backpacking, #Hiking, #Mountaineering, #Ice Climbing, #Rock Climbing, #Ropes Course, #Challenge Course, #Summer Camp, #Camps, #Youth Camps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, #RecreationLaw, #@RecreationLaw, #Cycling.Law #Fitness.Law, #SkiLaw, #Outside.Law, #Recreation.Law, #RecreationLaw.com, #OutdoorLaw, #RecreationLaw, #OutdoorRecreationLaw, #AdventureTravelLaw, #Law, #TravelLaw, #JimMoss, #JamesHMoss, #AttorneyatLaw, #Tourism, #AdventureTourism, #RecLaw, #RecLawBlog, #RecreationLawBlog, #RiskManagement, #HumanPowered, #HumanPoweredRecreation,# CyclingLaw, #BicyclingLaw, #FitnessLaw, #RecreationLaw.com, #Backpacking, #Hiking, #Mountaineering, #IceClimbing, #RockClimbing, #RopesCourse, #ChallengeCourse, #SummerCamp, #Camps, #YouthCamps, #Skiing, #Ski Areas, #Negligence, #Snowboarding, sport and recreation laws, ski law, cycling law, Colorado law, law for recreation and sport managers, bicycling and the law, cycling and the law, ski helmet law, skiers code, skiing accidents, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, Recreational Lawyer, Fitness Lawyer, Rec Lawyer, Challenge Course Lawyer, Ropes Course Lawyer, Zip Line Lawyer, Rock Climbing Lawyer, Adventure Travel Lawyer, Outside Lawyer, Recreation Lawyer, Ski Lawyer, Paddlesports Lawyer, Cycling Lawyer, #RecreationalLawyer, #FitnessLawyer, #RecLawyer, #ChallengeCourseLawyer, #RopesCourseLawyer, #ZipLineLawyer, #RockClimbingLawyer, #AdventureTravelLawyer, #OutsideLawyer, Good Samaritan, Samaritan, First Aid, EMS, Emergency Medical Systems, Customers, Customer Service, Customer Complaints, Thomas Cook Vacations, dissatisfied customers,
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COLORADO ALLIANCE FOR ENVIRONMENTAL EDUCATION152060 South Golden Road
